Trina L. Email & Phone Number

Lehi, Utah, Us

• Aggregator and curator of seasoned consultants, strategists, AI practitioners, and engineers to drive growth and profitability through upskilling workforces and implementing AI technologies.• Design business strategies and digital transformation initiatives specializing in AI technologies for organizations.• Assist organizations in significant revenue growth and profitability through the successful implementation of AI technologies and initiatives.

Salt Lake City, Utah, Us

Co-Founder, and executive director of marketing, donor management, and technology operations.Spearheaded funding raising $1.5M in first 2 years. Established hundreds of partnerships and corporate clients with a broad network of C-level executives and IT leaders.Implementation of Salesforce, Adobe, and Microsoft products and operational process design.Established partnerships with enterprise level companies including Meta, Microsoft, Pluralsight, Overstock, Dell, and 1800Contacts.

Lehi, Utah, Us

Executive Director of Silicon Slopes Executive Network, Slopes CollectiveSlopesCollective.com

Austin, Texas, Us

Built end-to-end CX consulting organization engaging Oracle’s most critical and significant accounts on sales, marketing, and service products.• Led the strategic accounts professional services organization of technical professional consultants in a globally distributed team implementing technology solutions to Oracle’s largest enterprise clients.• Managed multiple client product and consulting project budgets ranging from $1-5 million, including CX, Sales, Marketing, and CPQ product enterprise implementations.• Closed a $30 million deal with Berkshire Hathaway Energy as Senior Strategic Director.• Oversight of multi-million-dollar enterprise account relationships, including project management and data management.• Nurtured strong collaborative teams, initiated culture initiatives, and leadership development programs.•Coordination of sales enablement activities with enterprise sales organizations and drove operational and organizational improvement strategies to increase revenue and improve client enablement.• Trusted advisor and partner and inspirational presenter.• Managed revenue forecasting, resource planning, OKR, and KPI reporting to senior executive teams.

San Jose, Ca, Us

• Direct technology operations & planning for eBay's Global Customer Experience organization enabling technology for 9,000 in-house and outsourced agents worldwide• Drive profitability through operational efficiency tracking to $7M in annual OE savings enabled through technology optimization and delivery• Create clarity and driving cohesive customer experience delivery across global service design, technology, coaching, quality and training • Implementation of business intelligence and reporting functions providing standardized scorecard and performance tracking across multiple organizations• Delivery oversight of 350 active technology projects for eBay and StubHub • Establishment of Technical Program Management Office with oversight of 7 portfolios across Core Technology, IT, Security, Telecom, StubHub, eBay eCommerce Platforms, and Global Customer Experience• Provide career development for senior management and individual contributors in Agile, Six Sigma, and customer experience and coaching to customer centric design principles• Define strategic vision and product roadmap planning for internal and external facing eBay’s customer collaboration systems: Siebel, JIRA, Broadcom Clarity, BMC Release Management, and internal Service Desk• Strengthen adoption of operational procedures and collaboration across 36 product teams, including development, architecture, training, and quality assurance• Establishment of Resource Management Office responsible for managing vendors and tracking of ~65k days of annual labor capacity, 150 active labor contracts, and $20M annual resource budget• Provide executive supervision of product release management functions for 20+ systems, including planned and unplanned releases, moratorium management, and risk management for customer service teams

San Jose, Ca, Us

• Built from ground up and led a high performing international team of 11 Product Managers across North America, Europe, and Asia creating exceptional customer experiences through customer centered design and delivery• Established strategic direction and financial planning for eBay’s new and updated eCommerce product solutions• Led technology change management initiatives for all business units to ensure successful product adoption• Oversaw Product Management Team responsible for design and delivery of eBay’s corporate customer service systems including Siebel, .Net, NICE, workforce management systems (Kana, Kronos, Shade), and integrated channel support systems • Implemented marketing governance policies in partnership with eBay Marketplaces, Legal, and Customer Service to ensure continuous oversight of customer outreach methods, reducing legal exposure by $2M annually• Conducted product road mapping, prioritization, and release planning for eBay’s global customer experience solutions worldwide, coordinating with business sponsors and stakeholders • Tracked product delivery measurements such as satisfaction surveys, allowing Product Managers to make timely improvements• Served as business liaison with eBay’s Call Center, Marketing, Sales, Account Management, and Partner Expansion teams, providing technical consulting expertise to support each unit’s strategic initiatives• Oversaw a multi-year initiative to remove dozens of integrated systems and processes supporting eBay’s strategic split from PayPal, while still providing a high level of customer support for both companies

San Jose, Ca, Us

• Organizational design and implementation of eBay's Account Management function and Merchant Services organization• Managed $2M budget used to design and implement systems enabling millions of eBay sellers to grow their eCommerce business on eBay• Drove product vision for account management services at eBay, conducting executive reviews on business alignment, budget development and approval, and 2-year strategy creation• Integrated customer success surveys with Medallia & Siebel systems, enabling customers engagement in real time • Realized savings of $1.5M+ annually by consolidating 5 distributed systems into a centralized CRM platform• Collaborated with leadership teams to train 80 Customer Service Agents on new account management• Served as process design lead to improve eBay’s customer journey and excel B2C and B2B revenue growth• Authored product strategy and design for eBay’s marketing and account management systems• Defined go to market strategy and developed release notes and training documentation for all product designs• Coordinated development programs and implementation of user story best practices across 34 product teams

Austin, Texas, Us

• Conducted B2B sales and marketing, leading to over $4M in annual revenue generation• Drove marketing and sales strategies for Siebel CRM on premise and on demand (SaaS) based solutions• Implemented coaching on how to drive successful CRM product deployments to Fortune 500 companies• Traveled to customer sites to deliver in person demonstrations and overviews of product solutions• Created custom technical solutions and demonstrated business value financial benefit analysis to clients

Provo, Ut, Us

• Spearheaded a team of 11 business analysts and developers while providing comprehensive project management for a wide variety of IT initiatives including creation of Web applications, Siebel and Oracle database development, Java programming, and operational report generation• Interfaced with personnel up to executive management level while gathering business requirements, defining project scope and deliverables, and presenting regular status updates• Drafted detailed project plans, system architecture and technical documentation, data maintenance processes and flow designs, user guides, and training plans• Communicate all system deployment and implementation issues to key stakeholders, and held full accountability for final project delivery• Managed a team of eight Software Developers and three Business Analysts.• Ensured on-time delivery of Sales, Marketing, Service, and Partner Channel software development related projects• Designed and implemented Novell’s web based PartnerNet system, streamlining processes for 9000 partners worldwide• Expanded company's internal and external technical support capabilities by establishing Help Desk operations and instituting new processes and procedures• Received “Excellence in Development and Team Achievements” award in 2006

Provo, Ut, Us

• Delivered superior customer service and technical support to high profile, Fortune 500 clients, while providing project management for large system deployments and rapid resolution of critical production issues• Troubleshot, managed, and maintained a broad range of Novell technical products and solutions including NetWare, Linux, eDirectory, Groupwise, LAN/WAN and networking environments, and client/server configurations• Led project implementations, conducted large-scale technical training workshops, and coordinated consulting meetings and communications with executive customer management to drive sales of proposed products and solutions.• Traveled to on-site customer locations to provide advanced training in Novell Zenworks implementation and strategy, and headlined delivery of Siebel systems training for more than 100 internal company engineers• Consistently hand-selected to drive issue resolution for difficult, high-priority clients

Provo, Ut, Us

• Delivered dedicated service to Novell's most strategic accounts, providing resolution on client/server, network, and key production offerings including The New York Times, Mars Candies, London based law firm Lovells, and Nee York based law firm Skadden & Arps.

Certificate Driving Corporate Performance, Harvard Business School

Certificate, Chief Operating Officer

Executive Master Of Business Administration - Emba, 2007

Bachelor Of Science - Bs, Business And Information Systems

Associate In Applied Science (Aas), Computer Science

Ai Product Design, Computer And Information Sciences And Support Services