Trina Chappell Email & Phone Number

Doncaster, United Kingdom

Reporting to Doncaster’s Chief Inspector, the role is responsible for managing teams of Police Community Support Officers to ensure public safety, whilst gaining public confidence through clear visibility within the community. Specific areas of responsibility are:• Direct line management for 16 PCSO’s based at 3 locations.• Managing large numbers of PCSO’s and Special Police officers at events.• Creating and implementing a number of performance monitoring systems to ensure quality assurance of service delivery.• Dealing with welfare and disciplinary matters, appraisals and team resourcing issues. • Staff motivation and development including setting development action plans.• Assist and mentor staff with career development activities.• Main point of contact for a number of parades/public events/sporting events, providing a site safety plan that identifies any potential security or health and safety risks and/or issues and how to mitigate or minimise that risk.• Completing IT and building risk assessment reports.• Fire warden.• Additional responsibility as the “energy champion “for the building.• Take control of incident management and ensure outcome is what each party involved is happy with.• Identifying and resolving emerging community issues by taking positive action and adopting long term problem solving approach. • Management of the vulnerable victim process.• Partnership working and chairing multi agency meetings.• Chair Community meetings.• Managing budgets.• Ensuring departmental targets are met.• Crime investigation and reduction management.• Producing shift patterns in line with terms and conditions and the working time directive• Use of multiple IT systems including Work and Excel • College of policing problem solving and site surveying accreditation

Sheffield, United Kingdom

Based in the police communications room supervising all Operators and Call Handlers, ensuring the best possible service is provided to the public and employees of South Yorkshire Police. Having specific responsibility for:• Supervising up to 40 call handlers or dispatch radio operators • Direct line management of a team of 14 dispatch radio operators and Call Handlers.• Ensuring the delivery of the performance standards set for the team and individuals.• Management of sickness, welfare and development of team members. • The promotion and monitoring of performance development journals and completion of Performance Development Reviews.• Monitor Health and Safety issues relating to myself, team members and the room making appropriate recommendations to the Shift Manager. • Advise and guide team members in relation to Health and Safety at work regulations and display screen equipment regulations and ensure compliance. • The implementation of a culture of excellence through training and support of team members.• Oversee the running of critical incidents.

Sheffield, United Kingdom

Initially based at Doncaster police station area control room in a duel role, taking non-emergency calls and managing the deployment of officers to incidents using the police radio. Upon the migration to one force control room the call handling function and the dispatch function was divided. I was fully trained in both departments including taking 999 emergency calls, later becoming a tutor. My responsibilities were:• Tutoring new Operators and Call Handlers giving regular feedback both verbal and written.• Being the first point of contact for members of the public finding themselves in stressful or unfamiliar situations.• Ensuring that the best possible service is provided to the public and employees of South Yorkshire Police.• Operating a computerised incident handling system, telephony system and computerised information retrieval systems.• Operating Airwave Radio networks linked to operational patrols.• Prioritising incidents and deploying the appropriate number of officers to the scene.• Supporting officers at incident scenes.• Occasional call handler recruitment.

Overseas

• Supervision, training and development of holiday representatives (between 5 and 12 depending on the season). • Developing & delivering seasonal resort inductions. • Planning staff timetables. Maintaining standards in resort and ensuring a high level of customer service through monitoring and evaluation.• Dealing with complaints from customers or suppliers. • Ensuring health and safety regulations are adhered to through audits and showing due diligence. • Setting up contracts with suppliers in resort with regard to excursions and Après-Ski. Locating and securing staff accommodation. • Financial paperwork to collate and monitor all funds taken in resort, along with cash control.• Liaising with suppliers to ensure bills agree with paperwork. • Ensuring sales targets are met and expenditure is kept within budget. • Airport controlling to ensure the smooth running of arrivals and departures. • Dealing with passenger problems and liaising with airport staff. • Responsibility for the 24-hour emergency cover by mobile phone.

Leeds, United Kingdom

Complete running of a retail outlet in the city centre, selling writing merchandise and accessories including• Purchasing of stock, stock control and till programming.• Creating displays.• Financial accounts• Customer Service• Staff recruitment

Leeds, United Kingdom

• Working in the telephone banking department• Giving advice and assistance• Calming irate customers• Gathering information to solve problems and trace missing funds.

Education record

City and Guilds Information Technology – Office Practice and organisation 1 Word Processing 1

Education record

Drama and Theatre Arts GCSE B Mathematics GCSE C Computer Studies GCSE C History GCSE C Office Studies GCSE C Arithmetic GCSE D English.