Trina Lovett Mba, Dba(C) Email and Phone Number

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and resultsDeliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI'sImplement and lead the shrink and safety programs to deliver goalsUse the company tools to set, prioritize and communicate goals and provide overall management to team members and customersStaff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development

Coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalismManage the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping proceduresProvide guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registersManage the overall execution of operations and receiving SOPS, including the continuous flow processMonitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory