Trina Taitano Email & Phone Number

Starting as a purchasing assistant, moved up to administrative assistant after two months of work due to my excellent computer and typing skills. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the entire office as well as the assistant to the General Manager.Highlights:— Became receptionist for the office.— Increased employee morale with integration of daily breakfast and coffee available in the break room.— Reorganized the entire office, creating a new database for office supplies.— Created new system for ordering supplies online.— Created new phone listing system for office.— Assist IT department with troubleshooting and tickets.— Assist managers with travel arrangements, item purchases, and other needs.

Starting as a purchasing assistant, moved up to customer and administrative support after two months due to my excellent skills. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and customer inquiries and support, as well as billing) as the assistant for the entire office.Answered and assisted with inbound customer calls.Assisted with research regarding customer accounts, orders, billing history, and order history when needed.Performed customer support for concerns with inbound calls.Moved from purchasing to main office after two months of work.Created a new database for the company credit cards.Salary increased twice over the first six months due to excellent work.Coordinated team building barbecues every Friday for the office.In charge of purchasing goods and services for the office and General ManagerHandled manager's expense accounts and reorganized her receipts and credit card books.Offered a position in the General Manager's second company, and took it.

Handled all inbound calls for customer support with regard to Internet, cell phone, landline, or billing, as well as processing sales, work orders, and refunds. Administration also used my talents for typing up reports and for handling special projects.Highlights:Took inbound customer calls and assisted with resolving customer concerns with billing, cell phone, landline, or internet issues. Handled research with accounts in question for billing issues or before processing refunds.Provided customer support for technical assistance and to process work orders for new or closing service.Increased customer service skills over the course of 12 months.Received numerous awards for excellent customer service, teamwork, and value over the course of 6 months.Received and increase in salary during the first three months of work.Created a new method of greeting customers that was made permanent and a requirement for all call center agents.Moved from regular operator to Internet and cellular support in the first three months.Handled special projects for researching old account information and merging it with the new SQL server system.Was considered for supervisor training before moving to the states to complete college.

Handled inbound calls for front desk to make reservations, handle customer concerns for in-house guests, and other clerical duties. Handled all administrative and clerical duties for the General Manager in 2 locations, as well as processing all HR documents, assisting employees with concerns, interviewing new hires, and providing backup for the hotel front desks.Highlights:Handled inbound calls for reservations, as well as in-house customer concerns regarding hotel room issues, as well as technical support for internet, cable, and other guest needs.Coordinated with guests their needs for entertainment.Rewrote the HR manual for Days Inn Guam for all hotel locations in the first six months.Assisted the front desk with major guest concerns, increasing guest return.Created a new database for employee information for the main office.Started a new project to increase employee morale and contact the other office without the use of a telephone.Created a website to depict the hotel location and promote its amenities and specials.Assisted the outsourced IT person with issues in the office regarding Internet service.Was recognized for excellent customer service due to the ability to handle customer concerns in a timely manner and exceeding customer expectations.

Handled customer inquiries, issues, and provided customer service, as well as other clerical duties. Also provided services as the store phone operator and took inbound customer calls for service, special orders, and support with appliances.Highlights:Took inbound customer calls and did research for customers who needed information on special orders, appliances, manual, MSDS information, and other basic inquiries.Processed in-store special orders did on the spot research for customers shopping and ordering history, when asked, and processed refunds or exchanges.Created a database system for customer and integrated the Ace Hardware discount cards in all 3 store locations.Provided training on customer service, inventory and teamwork to employees in all 3 store locations.Began a project to write the new employee handbook.Created a new team building activity - softball - into the annual summer sports line up for the stores.Coordinated parties for holidays, especially Christmas of 2004.Received to increases in the salary over the span of 12 months for excellent work.Started training with another individual for HR assistant.

Provided customer service through inbound calls regarding medical billing inquiries, concerns, as well as billing support through data entry and restructuring data filing. Also handled research, when needed, for customers with regard to their billing history and medical history. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to billing and administrative offices. Coordinated travel arrangements, maintained database and ensured the delivery of billing to patients. Was known for diligent work and excellent typing skillsHighlights:Took inbound customer calls and provided information regarding accounts, account history, and did research when needed to answer customer concerns.Provided extensive research into older accounts that were closed for customers.- Developed billing filing system to ensure that billings were more accessible.Handled customer calls regarding bills received for medical services.Ensured that data was entered in a timely manner.Assistant the administrative offices with basic clerical duties.Improved Microsoft Office skills.

Mba; Bachelors Of Science, Business/Organizational Innovation

Bsb/Oi, Organizational Innovation

Activities and Societies: Pi Sigma Epsilon Relevant Courses: — MGT/330 Management: Theory, Practice and Application — MGT/344.

Graduate, Associates Of Arts, Business

Mba; Bachelors Of Science, Business

Org. Innovation 2007-2008

Associates Of Arts, Business 2005