- Forges new partnerships to benefit the organization's mission and values- Chairs planning, implementation, and evaluation of events and activities- Spearheads, organizes, and coordinates fundraising events to collect donations- Lead project manager for public/private events, directs the annual calendar of volunteer-related activities

LEAP Lab - helping underserved communities through the dissemination and implementation of Evidence-Based Practices (EBPs) for mental health in low-resource settings

- Conducted recurring psychosocial assessments to determine client needs, coordinated care, and connected clients with jobs, housing, and other needed resources- Authored individualized progress plans for 20 clients using industry practices such as motivational interviewing, enabling them to become productive members of society- Identified service gaps and mapped resources for individuals including housing, work placement, and mental health support

- Lead customer care for core service issue resolution, working with a CRM system to quickly and efficiently resolve customer service issues- Fielded critical escalations while adapting to pressure and time constraints- Coached new hires on systems, procedures, and a solutions-focused mindset- Lifted customer support metrics by strong collaboration with team members and leadership to improve processes and outcomes

- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior - Supported the shipment process to gain awareness of products, including what’s new and what’s restock; contributed to completion of omni order fulfillment processes while maintaining stock levels of the floor

- Overhauled referral process for phone and in person client requests, resulting in a ~30% reduction in the amount of time taken to book - Monitored security protocols to ensure the confidentiality of over 200 client files

- Edited articles and finalized layouts for the print issues of the school newspaper, The Megaphone. - Content creator for both biweekly print and online issues, provided constructive feedback to staff members, and solicited new article ideas and ensured that stories were covered and published.

- Event coordinator for the We are Women annual event that aims to amplify the voices of those who identify as women by articulating the complexity and intricacy of taking up a brave and brilliant space of existence. - Organized & recruited speakers for various campus discussions. - Managed event finances and promoted even through social media platforms.

- Investigated and determined risk factors of Child Sex Trafficking to design a preventative toolkit for Texas communities. - Researched and drafted a toolkit on Child Sex Trafficking with the city council. Analyzed mechanisms of school safety protocols to reform academic policies. - Organized and created an online database for suicide prevention guides.

- Made coffee, had small talk