A seasoned IT Service Delivery Executive focused on improving the customer experience. Strong Service Delivery Management background with over 10 years experience at various organisations primarily in Managed Services. Suited to change environments where there needs to be a balance between extracting the good and introducing agile improvements that return value to the business. As a Senior IT Professional with a track record of success in implementing and supporting large-scale IT environments on and offshore, I know from first-hand experience that corporate profitability depends on enterprise agile IT systems that run like clockwork and attain the goals they were designed to achieve. Responsible for ensuring that services as defined within the client space Services Portfolio are being delivered at the operational level to meet the required business outcomes. This includes taking the end to end view of client contracts and ensuring that services are delivered to the customer. Building strong relationships with the customer and management of 3rd party vendors Seeking continuous improvement and Specialties: Change in Challenging Environments,IT Service Management,IT Agile Strategy,IT People Management,IT Contracts, Vendor Management,IT Operations, Project and Infrastructure ManagementIT Applications ManagementI view leaderships as being something you need to earn and I work hard to be an effective and inspirational agile leader foundered on the values of honesty, integrity and respect. Increasingly I see that the “human” side of business is neglected which is detrimental to the well being of employees and the value delivered to clients. I am passionate of about harnessing the power of “human connection” to drive business success and make a difference to the organisation I work with.