- Assists Manager and Assistant Manager on handling assignment of daily deliverables and tasks(using Monday) per client’s needed deadline- Assist the whole team in creating and establishing process improvements and training plans thatwill help the team establish a much firmer and stabilize process, moving forward.- Help assist teammates (Graphic Designers and Digital Template Designers) and CustomerSupport Specialist (CSS) on template-based questions and inquiries- Efficiently produce and edit digital templates / landing pages by the required deadline to theestablished quality which must align with brand marketing compliance;- Ensuring the quality of templates are of the highest quality and brand-compliant, prior to artworkdelivery- Regularly learn and strengthen skills in Figma, coding and techniques to effectively and aptlyproduce online artwork;- Coordinating the regulations of style guides, specifications and client marketing requirementswith internal customers;- Engaging the team, its leaders, clients and surroundings harmoniously and constructively,contributing positively to the team organized and methodical approach to achieving caseload bythe deadline.- Ensures that our customers are receiving an excellent customer experience by producing qualityartwork templates with exceptional turnaround times.- Support and mentor new employees and design an effective training program to allow to grow andshow their full potentials- Prepare educational materials for them to grow, mostly documentations and standalone modules.- Monitors employee performance and their response to training. Evaluate how they’ll grow and bemore efficient as an individual and part of the team.- Liaise with managers to determine training needs and schedule training sessions

- Efficiently produces and edits templates by the required deadline to the established quality which must align with brand marketing compliance;- Works closely with the Production Supervisor to resolve urgent client requests adhering to rigid turnaround times;- Responsible for workload management and distribution of job inventory;- Ensures Freshdesk tickets assigned to Template Production Helpdesk are resolved within SLA turnaround times;- Proof reads and seeks supplementary information (if necessary) of all logged jobs to ensure accurate client request have been supplied prior to the job allocation to a Template Developer;- Supports the Production Supervisor in all team duties and embraces team collaboration with all peers to achieve favorable team and client results;- Works closely with their Production Supervisor and Helpdesk to resolve urgent client requests adhering to rigid turnaround times;- Provide exceptional customer service to lead client marketing campaigns for on-boarding, rebrand and transition;- Coordinate the regulations of style guides, specifications and client marketing requirements with internal customers;- Mentors and strengthens skills and understanding of Inhouse design system, Adobe Creative Suite, coding and techniques to effectively and aptly produce online artwork - buddy;- Seeks to create a harmonious and constructive environment, contributing positively to the teams organized and methodical approach to achieve caseload;- Ensure the quality of templates are accomplished accurately, aligned with client brand compliance

- Efficiently produce and alter templates by the required deadline to the standard quality and is brand compliant- Working closely with the QCT and Helpdesk to provide urgent requests within very tight turnaround time- Work closely with QCT to ensure the quality of templates- Develop good understanding of Artspeed and internal systems- Continuously learn and strengthen skills and understanding of Creator, Adobe CS, coding and technique to effectively and efficiently produce online artwork- Continuously learn different specifications and requirements for various artwork including signboards, different publications, brochures, mailcards- Ability to come up with new ways and ideas to work better and smarter Customer Service- Provide exceptional customer service- Seek to resolve design and advertising complaints and disputes efficiently- Helpfully assist our customers with implementation of online artwork requests

- Ensures that the proper format, appearance, and layout of text and images are set before the full print run for newspapers, magazines, brochures, catalogs, packaging materials or labels is completed. - Takes the customer high resolution files and creates the digital image to the customer specifications while maintaining the integrity of the schedule.- Determines size arrangement or image changes of the client artwork to assure proper fit on finished product.- Enters information into computer equipment with mouse, keyboard, scanner, or modem to create layout proofs for customer and company approval.- Maintains log of digital jobs and coordinates them with others in department.- Performs preflight on customers artwork to determine accuracy, omissions, or additional requirements.- Creates a print of the digital image for the department print file.- Maintains accuracy for material color profiles.- Understands and performs rasterization of files for digital output.- Alters illustrations to enlarge, reduce, or clarify image on original artwork to match customer’s expectations.- Prepares a scale proof and presents the sample to customer service for customer approval- Maintains electronic files and archives of all computers created graphics.- Assists with other jobs in department as needed.- Increases knowledge of computer graphic design through reading trade publications and independent study.- Ensures compliance with company safety rules and policies.- Maintains cleanliness of work area and equipment.