Trini D. Email & Phone Number

• Undertook 55% of the 3000+ tickets received for a large transportation company in the month of September
• Take calls, chats, and work on tickets and backlog during downtime
• Averaged 1380 tickets a month in the first 3 months upon onboarding a new client, concluding in client satisfaction
• Identify and inform supervisors of opportunities to improve service, resulting in better relationship with client
• Work with Active Directory, Exchange Server, and SCCM to resolve most… Show more
• Work with Active Directory, Exchange Server, and SCCM to resolve most user issues

• Set up workstations, including thin clients, monitors, peripherals, VOIP phones, and docking stations for desks in accordance to floor plan, to ease the transition back to office work
• Image laptops and do initial set up to prepare them for deployment, resulting in quicker deployments and more efficient employees
• Check age of returned laptops and wipe when retired, helping accurately account for stock
• Remove SSD and RAM from laptops prior to recycling, for security, and for… Show more
• Remove SSD and RAM from laptops prior to recycling, for security, and for extra RAM if needed Show less

• Set up workstations, including desktops or laptops, monitors, peripherals, VOIP phones, and docking stations for employees returning to work, resulting in efficiency of those employees
• Resolved tickets that were assigned to me in a timely manner and updated ServiceNow, helping managers do their work
• Helped supervisors with their tickets in order to learn more, and assist if needed, lessening workload for supervisors

• Exchanged money for chips with great accuracy, resulting in an increase in customer satisfaction
• Engaged guests in pleasant and polite conversation, resulting in a high return of players to the table
• Patiently taught guests how to play various games, increasing revenue and fostering enjoyment
• Adhered to the casino’s rules and regulations by efficiently organizing cards at the tables, lessening the opportunities for people to cheat

Edmonton, Alberta, Canada

• Oversaw the successful operation of the daycare by teaching 22 children the basics of reading and writing, as well as conflict resolution skills, by demonstrating active listening and patience
• Communicated childrens’ health concerns to management in a quick and meticulous manner, ensuring their wellbeing was always at the forefront of all staff members’ minds
• Implemented safety precautions to prevent injuries of children, further building trust and rapport with parents

• Collaborated with team members to create the correct lens for prescriptions, within the 1 hour guarantee, which aided in company success
• Stocked inventory accurately, improving efficiency on future orders
• Transported finished frames to store in a timely manner, leading to praise from retail managers and customer satisfaction

Edmonton, Alberta, Canada

• Cleaned vehicles quickly and thoroughly, leading to high levels of praise from management
• Advertised the store on multiple websites, through networking on social media platforms, leading to a 50% increase in the customer base
• Created quotes and scheduled appointments in a timely manner, increasing company efficiency

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