Operational Analyst I
Current• Act as a liaison between local, state, and national criminal justice agencies, facilitating communication and collaboration on policies and procedures. •Document all requests for assistance in the ticketing and tracking system• Analyze and interpret rules, procedures, and policies, ensuring comprehensive understanding and compliance among criminal justice agencies and the public. • Troubleshooting and analyzing first level hardware and software issues for various applications and products FDLE supports.. •Monitors FCIC/NCIC command terminals and Client services mailbox, and takes appropriate action as needed in a timely manner..