Trinity A. Burke Email & Phone Number

- Fulfill multiple communication projects quarterly as both driver and contributor; ensuring to satisfy all proofreading, revision, and proactive details changes delegated by the Managing Director, create databases to document project details, deliver completion and summary prior to expected deadlines. - Support the scale of Merit America by serving as the primary point of contact for 60,000 applicants annually during the entirety of the admissions process, while utilizing and creating tools and strategies to maintain a customer satisfaction rate of 75% or higher.- Manage the transition of applicants from the end of the admissions process to their coaches, in collaboration with the program team, in an effort to maintain the no show rate OKR of 10% or lower.- Schedule, plan, and execute engaging and meaningful virtual Program Prep events for 50-120 attendees, intended to provide an introduction to the applicants onboarding steps.- Create and analyze Salesforce discrepancy reports to ensure all applicant data is balanced.

Romeoville, Illinois, United States

•Collaborate with team to process inventory of 8,000-20,000+ items daily while maintaining an hourly production rate of 90%+•Communicate clear directions and deliver inventory to be processed, transporting a rate of 250+ pallets worth $2M+ daily•Support production by troubleshooting inventory faults using prompts from multiple internal Amazon applications

Worth, Illinois, United States

•Collaborated with external brand ambassadors and planned product knowledge events •Created and updated employee schedule bi-weekly using Excel template,•Implemented categorized hourly pick-up system resulting in faster pick-up times per hour for customers•Collected data to analyze financial reports, sales performance, marketing events and manager meeting agenda•Participated in monthly national marketing meetings, bi-weekly meetings with District Manager and weekly meetings with operational leadership team

Oakbrook, Il

•Specialized in platforms JSFirm, JobSeeker and ZipRecruiter to source quality candidates for Fortune 500 clients•Built relationships applicants asking open-ended questions, encouraged applicants to provide deeper insight into career goals building stronger resumes and confidence during the interview process •Communicated job application progress, interview details, client decisions, and best practices moving forward regardless of outcomes

Chicago, Illinois, United States

•Participated in pilot LevelUp! workshop created for minority-owned businesses to help marketing efforts using Facebook’s ad platforms•Learned from internal experts with tips and best practices on creating effective ads, marketing strategies, expanding network with other local businesses, and created a new ad using Facebook's tools•Granted $100 ad credit after workshop completion towards building brand page utilizing tools and resources provided•Completed 10 week pilot mentorship program based on workshop participation aimed at building expertise in digital advertising around the Facebook Ads Manager platform, receiving an additional $200 ad credit

Woodridge, Illinois, United States

•Problem solved 100-300 phone inquiries daily regarding billing ledger discrepancy and equipment troubleshooting•Independently managed the transfer of multiple supervisor calls listening with empathy and communicating possible resolutions with patience while maintaining the integrity of the company•Managed technician calendar for service visits and communicate with dispatch regarding real time arrival updates•Analyzed customer billing ledgers for potential upselling opportunities

Oakbrook, Il

•Introduced unique posing and prop utilization, designed new filter and text presentations using Adobe Lightroom•Telecommunicated in real time with off-site IT department to resolve printer maintenance issues and entered technician tickets•Initiated engaging contest both internal for photographers and externally for customers to keep session ideas fresh

Google Data Analyst Professional Certificate, Data Analytics

Google Digital Marketing & E-Commerce Certificate

Using email, social media, search engines, and display advertising to attract customers and keep them coming back designing online stores.

High School Diploma