Trinity A. Burke Email & Phone Number

- Fulfill multiple communication projects quarterly as both driver and contributor; ensuring to satisfy all proofreading, revision, and proactive details changes delegated by the Managing Director, create databases to document project details, deliver completion and summary prior to expected deadlines. - Support the scale of Merit America by serving as the.

Romeoville, Illinois, United States

• Collaborate with team to process inventory of 8,000-20,000+ items daily while maintaining an hourly production rate of 90%+
• Communicate clear directions and deliver inventory to be processed, transporting a rate of 250+ pallets worth $2M+ daily
• Support production by troubleshooting inventory faults using prompts from multiple internal Amazon applications

Worth, Illinois, United States

• Collaborated with external brand ambassadors and planned product knowledge events
• Created and updated employee schedule bi-weekly using Excel template,
• Implemented categorized hourly pick-up system resulting in faster pick-up times per hour for customers
• Collected data to analyze financial reports, sales performance, marketing events and manager meeting agenda
• Participated in monthly national marketing meetings, bi-weekly meetings with District Manager and weekly meetings with operational leadership team

Oakbrook, IL

• Specialized in platforms JSFirm, JobSeeker and ZipRecruiter to source quality candidates for Fortune 500 clients
• Built relationships applicants asking open-ended questions, encouraged applicants to provide deeper insight into career goals building stronger resumes and confidence during the interview process
• Communicated job application progress, interview details, client decisions, and best practices moving forward regardless of outcomes

Chicago, Illinois, United States

• Participated in pilot LevelUp! workshop created for minority-owned businesses to help marketing efforts using Facebook’s ad platforms
• Learned from internal experts with tips and best practices on creating effective ads, marketing strategies, expanding network with other local businesses, and created a new ad using Facebook's tools
• Granted $100 ad credit after workshop completion towards building brand page utilizing tools and resources provided
• Completed 10 week pilot mentorship program based on workshop participation aimed at building expertise in digital advertising around the Facebook Ads Manager platform, receiving an additional $200 ad credit

Woodridge, Illinois, United States

• Problem solved 100-300 phone inquiries daily regarding billing ledger discrepancy and equipment troubleshooting
• Independently managed the transfer of multiple supervisor calls listening with empathy and communicating possible resolutions with patience while maintaining the integrity of the company
• Managed technician calendar for service visits and communicate with dispatch regarding real time arrival updates
• Analyzed customer billing ledgers for potential upselling opportunities

Oakbrook, IL

• Introduced unique posing and prop utilization, designed new filter and text presentations using Adobe Lightroom
• Telecommunicated in real time with off-site IT department to resolve printer maintenance issues and entered technician tickets
• Initiated engaging contest both internal for photographers and externally for customers to keep session ideas fresh

Google Data Analyst Professional Certificate, Data Analytics

Google Digital Marketing & E-Commerce Certificate

Using email, social media, search engines, and display advertising to attract customers and keep them coming back designing online stores.

High School Diploma