Trinity Carter Email & Phone Number

Austin, Texas Metropolitan Area

United States

Austin, Texas

Promoted to a larger store in 2 years to manage 80+ team members, with both Front of House and Back of House duties, directing the Chef Prepared selection, self-service, coffee bar, and café business. • Location generates $15M in annual sales, with 270K annual labor hours and ~350 revolving PLUs.• Create the 7-day forecast in CBORD and manage all expectations with the chef team and front of house. • Lowered shrink from 7.4% to 4.7% by creating daily SOPs for the entire team.• Coached and mentored 5 team members for entry into Lead Development classes.• Achieved platinum level cleanliness scores for 4 years in a row, with a 2021 audit of 94%. • Collaborated with chef team for a 3-week event, boosting sales of dips, salsas, and spreads to surpass a $30K stretch goal, and winning #1 place in the company at $34.5K.

Austin, Texas, United States

Promoted from General Manager to Area Manager to build out strategic projects that targeted efficiency, profitability, staffing and training across 7 restaurants. Total annual business across locations $11M+ with ~$3M in labor costs.• Maintained food costs by developing weekly inventories for food, liquor, beer and wine with a declining budget in all 7 restaurants, including projected sales goals, daily labor, comps, and purchases broken down by category. • Coordinate leadership of ~265 staff across all locations, including onboarding for new restaurant• Led weekly meetings with General Managers, Assistant Managers, and Executive Chefs to discuss costs and make proactive adjustments.• Suggested pricing changes to support profitability in a competitive market for new locations. • Developed training content and rolled out onboarding and ongoing training initiatives to drive operational goals.

Austin, Texas, United States

-Managed all aspects of gourmet burger restaurant in trendy east Austin location.-Staffing, declining budgets, P&L management/profitability, HR investigations, vendor relations, FOH/BOH management, forecasting, coaching/developing of leadership, ongoing staff training

Austin, Texas, United States

Managed location operations of a campus cafeteria serving 3K students, faculty and staff daily. • Directed the strategic staffing of state 200+ employees, working with a hospitality staffing agency to fill part-time positions, and managed daily payroll.• Planned and managed payroll, monitoring hourly volumes to ensure budget restriction were met.• Managed 7 mini-restaurants, soup/salad bars, grab-n-go items.

Austin, Texas, United States

Managed all recruiting, hiring, and training for new restaurant opening.Wrote weekly/monthly/annual declining budget for new restaurant costs, sales, and labor management

General responsibilities include daily oversight of lunch and dinner business, vendor/employee/guest relations, in-house marketing, inventory management and order placement, restaurant budgets and goal setting. Aided in the opening of the newest restaurant in the Domain, an upscale shopping and residential development in North AustinHired and trained of the staffSuccessfully oversaw opening of the new facility on time for scheduled expansion of a new wing of the Domain.Transferred to downtown Austin location with specific task to turn around sales and operations at the facility.Implemented several new marketing campaigns targeting specific areas within the local community, including the following, all run within an extremely tight budget.Monthly news lettersDoor hangers targeting local businessesSpecific employee trainingSocial media marketingGrassroots word of mouth campaigns In one year achieved an increased in sales of 19% over prior years sales.

General responsibilities include daily oversight of lunch and dinner business. Spent one year each as a culinary, bar and service manager. Achieved diamond club status in guest satisfaction, lowest waste score (food cost) in the region and pioneered new methods of "Training the Trainer".