Trinity Dean Email & Phone Number

- Conduct thorough manual testing for diverse web and mobile applications, pinpointing bugs and usability issues- Test across various devices and browsers, ensuring seamless user experiences- Create detailed bug reports for clear communication with developers and clients- Adhere to testing guidelines and deliver high-quality results within deadlines and with flexibility

- Analyze clinic metrics, develop and implement solutions-driven action plans to improve overall clinic performance- Optimize appointment scheduling, leading to increased patient satisfaction, improved clinic KPIs, and increased practitioner satisfaction- Maintain and oversee proper performance of front office staff- Train and mentor Physical Therapy Aides as needed- Foster a collaborative team mindset among staff through effective leadership andco-facilitation of staff meetings with the clinic director- Represent the clinic and deliver outstanding customer service for a positive patientexperience and efficient operations- Proficiently manage incoming phone calls and clinic visitors- Verify insurance benefits, prescriptions, and authorizations- Oversee the collection and reconciliation of required insurance co-payments,self-payments, and patient balances- Maintain a consistent and organized workflow to ensure timely completion of tasks andadherence to deadlines

- Efficiently managed client appointments, email and social media inboxes, and meeting bookings for streamlined scheduling and effective communication- Accurately entered data, organized and maintained digital documentation- Implemented and leveraged CRM software to empower clients in effectively maintainingclient relations and tracking, managing, and analyzing their valuable data- Skillfully booked personalized and inclusive travel arrangements, addressing the uniquerequirements of neurodiverse individuals, minority clients, and those with allergies- Booked travel arrangements for business professionals

- Provided support to non-profit executives, ensuring smooth daily operations- Expertly managed complex calendars, scheduled appointments, meetings, and travelarrangements- Screened and prioritized incoming communications, including emails, calls, and socialmedia accounts to ensure timely responses- Proofread correspondence, presentations, and grant submissions- Sourced and managed relationships with 20+ vendors for annual community health, job,and entertainment fair- Spearheaded talent search and booking for entertainment fair and communityworkshops while meeting budgeting goals- Coordinated with fundraising staff to successfully execute 10+ events yearly- Managed small teams of 5-10 youth volunteers in health, clothing, and food drives for underserved communities in 6 countries- Anticipated and proactively addressed executive needs, demonstrating excellent problem-solving abilities

- Managed 3 phone lines, adeptly handled 40+ daily calls from patients, vendors, providers, and billers- Quickly yet efficiently documented patient calls and maintained accurate records- Provided administrative support, including scheduling appointments and creating newfile organizing systems- Verified insurance eligibility, processed ROIs and referrals- Entered patient health information into EMR system- Collected patient payments and processed billing- Ensured compliance with HIPAA and privacy laws

- Created daily spreadsheets of patient information and payments- Reviewed, edited, and approved all of the executive’s outgoing emails,demonstrating a mastery of written communication- Reviewed and submitted invoices to the billing company- Responded to emails and voicemails within a timely manner- Filed patient paperwork into EMR system and maintained the organization of files- Reviewed and approved nurses’ final paperwork before submission- Completed biweekly inventory of supplies

Computer Science

Education record