Trinity Firth Email & Phone Number

Carmel Indiana

• Contributes to overall Quality Process and Procedure documentation through outlining and flowcharts of admissions, call, and communication processes• Created original and continues to maintain CRM system training manual.• Conducts CRM system training for all new hires and ongoing training as requested• Performs ongoing builds and maintenance to Eloqua for all brands as system administrator. Works closely with the Operations Manager to strategize and implement new campaigns. • Lead on communication structure and management for events across all sites. Works closely with the marketing department on messaging and segmentation requirements.• As the company is implementing new CRM and marketing automation systems, works as key utility player in scoping and implementation processes from data integrity, quality assurance, and communication standpoints • Maintains CRM structure and field consistency according to guidelines and reporting needs of the company and processes.• Responsible for both weekly and daily data integrity audits and corresponding follow-up checks for Pre-Admissions and Admissions departments. Collaborates with management and leadership teams on data inconsistency and any ongoing issues.• Manages process for record duplicate check and reconciliation across all partners for marketing and admissions department data integrity.• Scores pre-admissions calls for quality assurance and assist in review process as needed to assist the Quality Assurance department leads. • Collaborates with Site Directors and department leads on communication strategy and campaign builds across both Eloqua and the CRM systems.

Indianapolis, Indiana Area

• Built upon experiences in previous roles at the college to work closely with department leaders to ensure student satisfaction and retention • Maintained “students first” mentality and led team of specialists by example and coaching on the advising of students on schedules and academic progress• Supervised, trained, and developed Student Affairs Specialists to increase performance outcomes not only for enrollment but also for retention.• Evaluated student academic records to ensure student academic progress expectations were being met and held accountable for the accuracy of student records• Assisted in launch and training of new technology across the college including the launch of the new bookstore used across all areas.• Regularly collaborated with fellow leaders to coordinate the distribution and messaging of information and served on committees across the college to optimize business processes

• Utilizing the “students first” mentality, advised and guided students through various communications to increase student success; including counseling on goal setting, time management, academic and professional success through scheduled meetings and follow-up.• Coached students through their enrollment and Orientation for the college and facilitated and conducted the large group webinars for online students• Monitored and tracked student schedules, course loads, book ordering, attendance, grades, and more pertaining to their success at the college working closely with the Admissions team.• Collaborated with internal departments to anticipate and address student needs including conducting weekly meetings with students on academic probation.

• Established as a leader by not only meeting but exceeded quarterly enrollment goals• Called new inquiries, set appointments, and interviewed students over the phone to ensure quality students were enrolled and prepared for success at the college• Counseled prospective students and their parents through the decision making process and obstacles to ensure the program was the appropriate fit and they had accurate expectations before moving forward• Regularly collaborated with the Financial Aid Analyst for tracking each new student enrollment through the entire financial process

Muncie, Indiana

• Assisted throughout each International Student Orientation• Supervised three student workers and the graduate assistant of the office while also being the primary contact for all international applicants.• Mentored international applicants throughout the entire admissions process• Reported regularly on admissions information utilizing the office systems.• Conducted transfer credit evaluations and entry into the IBM mainframe