Utilized advanced Excel and Tableau skills to create Market Intelligence Tool to assist health system in making strategic decisions aimed at achieving organizational 10-year goals. Analyzed other hospital systems official and financial statements, and key financial ratios to create competitive analyses utilized by senior leadership and board of directors in making strategic health system decisions. Lead the coordination and preparation of Maryland Hospital Association bond application for cancer center renovations resulting in over $500K in funding. Utilized state healthcare data from Maryland, Pennsylvania, and West Virginia to create inpatient market share analysis. Utilized Alteryx, Microsoft Excel, PowerPoint, Maptitude, EPIC and Tableau to analyze data and create visualizations including maps and graphs. Created multiple versions of Market Share Mapping which included visualizations of Meritus’ primary service area zip codes with population, surrounding competitor hospitals, urgent cares, and surgery centers, color coded for population density. Conducted various ad-hoc analyses for multiple departments including, the cancer center, outpatient rehab, behavioral health, GI, and care management. Provided valuable market share analysis for Meritus’ presentations to S&P and Fitch that aided in achieving an upgraded bond rating. Responsible for drafting and overseeing completion of Certificate of Need application for a $12.5 million Regional Infectious Containment Unit addition in response to the Covid-19 pandemic. Responsible for an ongoing in-depth understanding of the Maryland Healthcare landscape which includes complexities regulated by the Health Services Cost Review Commission (HSCRC) and the Maryland Healthcare Commission (MHCC), and the Maryland Department of Health (MDH).

Manage, plan, train and implement practice transformation process improvements at community healthcare practices including HIS applications. Coordinate and provide direction of transformation methodology processes to end users and communicates the status to management. Work collaboratively with healthcare providers, clinical staff and ACO team members and stakeholders to achieve business objectives. Work collaboratively with programming and technical staff team members of community practices. Lead projects and coordinate functional requirements and solution design activities across initiative teams, IS, and business stakeholders to develop effective solutions. Use standard project tools to document and track projects, scope, status and deliverables. Mentor and guide team members in process and workflow design, support and implementation. Advanced data analytic skills and experience with CRISP, Microsoft Excel, Tableau, and Stratajazz. Promoted to Strategic Planning Manager within two years of employment.

Implemented RealPage clinical documentation software while facilitating a smooth transition from Vigilan software. Trained subordinates on use of their portion of documentation responsibilities in RealPage. Facilitated documentation transfer from one documentation system to another. Maintained working knowledge of systems which include Realpage, Vigilan, Taleo, Ultipro, Yardi, and QuickMar. Reported to application developers and IT in order to make improvements and facilitate increased functionality between RealPage and Brightview’s operational processes. Trained and mentored newly hired associates. Conducted new hire training and monthly in-service trainings. Managed and lead First Impressions Initiative, which focused on increasing employee awareness of overall facility improvements that could ultimately increase revenues. Implemented plans to improve systems and processes affecting the integration of multiple healthcare disciplines. Participated in policy-making, planning/management decisions and processes that impact the operation of the services Brightview offers. Maintained awareness of available resources and make budgetary and projection recommendations to senior leadership.

Directed, trained, and coached a staff of 24 certified nursing assistants and activities aids in caring for residents living with Alzheimer’s Disease. Utilized Point Click Care for clinical documentation. Trained clinical team in documentation techniques using Point Click Care. Developed comprehensive understanding of how Point Click Care integrated with pharmacy software system as well as Care Tracker Software. Provided in-services and all continuing education for employees, family members and volunteers regarding the residents' disease process, behaviors, care techniques and approaches.

Directed and coached a team of 2 to 3 social work assistants in conducting various social service duties including, discharge planning, family care planning, and ensuring residents were connected to the services they needed. Facilitated transition from paper charts to paperless documentation using Electronic Charting Systems (ECS). Collaborated with IT and software developers to make improvements to ECS beta version. Trained new staff on ECS documentation system. Collaborated with the Director of Nursing and the facility Administrator to ensure compliance with state regulations. Conducted departmental audits, prepare reports, and present findings and plan of correction during the monthly Quality Assurance meeting. Researched and gathered appropriate documents from multiple sources for annual state survey reviews. Thoroughly documented all written and verbal communications to residents and family members in their electronic chart.