Trinity Holmes Email & Phone Number

Duluth, Georgia, United States

● Customer service and problem solving with customers in a high volume office setting● De-escalating frustrated and upset customers to reach a resolution● Use of multi line phones● Management of multiple schedules and various appointment types across different time zones● Completion of both personal and team tasks well within designated deadlines● Responding to missed calls and customer emails in a timely manner● Development and management of different departments as availability is adjusted for both team members and customers● Creating SOP’s for new positions as they are updated and created● Medical qualifications and clearances for members facing delicate health complications● Supervision of medical qualifications completed by other medical assistant● Phlebotomy draws● Organizing appointments across various companies arranged for members● Extensive organization with team members through use of Office365

Duluth, Georgia, United States

● Direct line of communication between multiple physicians and patients● Scheduling various appointment types across multiple locations and depending on physicians skill sets and availabilities● Multi line phone systems● Communicating with patients and team members using various platforms such as electronic medical records systems, Microsoft Teams and Microsoft Outlook● Providing communication with patients for the results of testing (positive and negative)● Leading a small team of employees with the delegation of daily tasks and organizing the order of calling patients back for their appointments● Medical scribing● Assisting in surgical procedures● Phlebotomy/Lab tasks and procedures● Medical billing and coding procedures● Prior authorization for medications● Clinical review for denials for medications and procedures

Suwanee, Georgia, United States

● Direct line of communication between multiple physicians and patients● Scheduling various appointment types across multiple locations and depending on physicians skill sets and availabilities● Multi line phone systems● Communicating with patients and team members using various platforms such as electronic medical records systems, Microsoft Teams and Microsoft Outlook● Providing communication with patients for the results of testing (positive and negative)● Leading a small team of employees with the delegation of daily tasks and organizing the order of calling patients back for their appointments● Medical scribing● Assisting in surgical procedures● Phlebotomy/Lab tasks and procedures● Manual blood pressure monitoring● EKG● Medical billing and coding procedures● Prior authorization for medications● Clinical review for denials for medications and procedures