Trinity Jones Email and Phone Number

• Assisted merchants with discovering their placement on SAQs by establishing how they process credit card information.• Created and edited Excel spreadsheets with non-compliant and compliant merchant status, dates of expiration, scan compliance, SAQ type, contact information, etc.• Informed Sales Representatives of their merchant’s compliance status on a monthly basis • Maintained constant communication with Sale Representatives daily regarding their merchants and assistance needed to renew compliance.• Open communication with merchants daily to assist in renewing compliance over the phone or manually.• Over 1,00 merchants, and over 150 merchants which whom I communicated with monthly to inform them of compliance expirations and assist with renewing.• Knowledgeable in Outlook, created template emails to send to specific merchants upon quarterly scan expiration and yearly SAQ compliance expiration.• Knowledgeable in Teams Meeting, scheduled meetings with merchants via teams or telephone to complete scans and questionnaire compliance. • Created template emails for better and efficient communication with Sales Representatives informing them of their merchant accounts that are and soon to be expiring.• Daily follow-up emails to merchants regarding their PCI status and encouraged compliance renewal.• Attended monthly meetings and presented a Total Compliance Report monthly.

• I successfully reached out to an estimate of 50 – 80 merchants monthly to complete SAQ compliance renewal.• Initial contact with merchants through phone and voicemail, escalated to email with the merchant’s sales rep copied.• Properly placed merchants on the correct SAQ based on the terminals and processing of credit card transactions.• Experience with updating and data entry in PCI Compliance database • Knowledgeable in PCI requirements to help merchants interpret regulations to maintain 100% compliance. • Activated Network Vulnerability scans and scheduled scans to activate quarterly.• Assisted with interpreting results and remediation efforts.• Approved transfers of existing PCI compliance certificates from third parties and updated compliance as appropriate.• Inbound and outbound telephone communication with merchants daily in need of PCI assistance or questions regarding requirements, scans, or questionnaire placement.• Maintained accurate records of assistance to merchants including call tracking, PCI database updates, and daily record of completed certificates.• Data entry updates on PCI application for merchants with contact/status changes or other info required.• Assisted office admin staff and management with questions about PCI compliance requirements, status, or specific merchants.• Experienced in assisted level 3 & 4 merchants with PCI compliance renewal.• Maintained up to date knowledge of PCI compliance requirements and regulations including changes and PCI DSS revisions.

Collaborates with a team of security consultants to provide the client with a prioritized roadmap of controls to implement and achieve PCI DSS compliance for Level One & Two Merchants & Service Providers. • Attends Initial Presentations for Technical and Non-technical Upper Management to ensure understanding of security controls and procedures as well as recommendations to reduce scope and enhance business environment.• Performs detailed Physical Security inspections of Linux and Windows Servers and configurations to ensure compliance with PCI DSS requirements according to industry best practices.• Implementation and knowledge of information technology security principles with focus on Firewalls, Routers, Encryption, DMZ (Demilitarized Zones), Active Directories and various authentication authorities.• Assists client’s development of system configuration standards to reduce security vulnerabilities and system deployment time.• Researches individual systems and programs to determine if versions are current, active or have reached End Of Life Cycle (EOL) and if necessary Patches are current and implemented according to industry standards.• Helps clients with User Access Control Review in conducting periodic inventory and Pre-Assessments of access rights and level privileges to various networks, systems, and programs.• Develops processes and procedures to help quickly identify non-compliant items and systems, gaps and conducts Remediation Management to reduce time and cost across the client’s company.• From identifying security gaps and non-compliant items helps to implement creative Compensating Controls to meet company objectives and comply with security standards to help mitigate risk and various cyberattacks.• Submits Formal and Informal Change Control tickets for approval through proper IT Departments and Upper Management to ensure awareness of important authorizations and compliance.

(Continued from previous section)• Implementation of Internal & External assessment points with any issues received by External Auditors.• Ensures physical security and inventory of all sensitive items are kept in line with industry security standards.• Helps clients interpret and stay prepared for Quarterly Network Scans and Yearly Pen Tests to maintain Vulnerability Management compliance.• Mentors/motivates less experienced personnel on all areas and factors of job functions to speed up career growth.• Attends Conclusion Presentations with Upper Management as well as Team After Assessment Reviews to analyze pros and cons of current completed assessment and implements changes needed to build team continuity.