Trinity Marquez Email & Phone Number

Texas, United States

Conduct comprehensive risk assessments on payment processing activities to identify, evaluate, and mitigate potential loss.Monitor and analyze large volumes of transaction data in real-time to detect fraudulent activities and suspicious behavior.Prepare and present detailed risk reports to executive leadership, highlighting critical risk areas and recommending mitigation strategies.Make informed decisions on transactions of varying sizes based on extensive experience and deep understanding of risk factors.Pull and manually sort through detailed reports to extract actionable insights and identify patterns indicative of risk.Operate and integrate multiple monitoring systems to track transaction activities and identify potential risk factors.

Irving, Texas, United States

Facilitate correspondence with banks for compliance purposesOutbound callingProvide support to the company’s merchant baseRelationship managementData entryReview documentation including bank statements, contracts, invoices, etc.Skilled in identifying potential risk exposure to mitigate company lossesStrong communication with merchants regarding policies in order to maintain merchant account complianceKYCPerform regular reviews of merchant accounts

Winston-Salem, North Carolina, United States

Sold new accounts to customers in the field Set up new accounts, established customer credit, and set up payment methodsCreated strong relationships with new customers to create reliable clienteleEmphasized product features based on analysis of customers' needsCreated processes to improve action plans for improved data analysis/ market trackingRecruited new team members, on-boarded, and collected all new-hire documentsConducted diligent interviews to properly assess candidates for the positionConducted training and mentored team members to promote productivity, accuracy, and commitment toward team goalsNetworked and resourced to create collaborative professional relationships across all divisions

Haslet, Texas, United States

Maintained working knowledge of latest industry techniques, methods, and equipment in fulfillment centerConducted new-hire training for three key departmentsPerformed various tasks including, forklift driving, picking orders, fulfillment, training and developmentLead morning huddles to motivate the team, review daily goals and assignment by team member Lead a team from 50 to 150 employees at peak time Identified and corrected performance and production with team members, to encourage smoother procedures, more efficient workflow based on daily goalsImplemented and improved processes to enhance work performance for floor operationsDetermined and recommended methods to address improvement opportunitiesCompleted daily OSHA compliance review of team, accident reports and standard OSHA reportingLead morning huddles to motivate the team, review daily goals and assignment by team member Daily staffing and labor share coordinating with our teams to ensure adequate staffing for daily team goalsRegularly collaborated with cross-functional teams to define goals and create strategies to exceed production standardsCompany engagement; including project management, proposal, budgeting, marketing, and host events Worked as a member of the Diversity and Inclusion team; included building trainings, guest speaker coordination and workshops Strict SOP adherencePicker (10/2020 -3/2021)Performed various tasks including, forklift driving, picking orders, fulfillment, training and development

Burleson, Texas, United States

Managed day-to-day FOH operations to drive quality, standards and meet customer expectationsAssisted and coordinated during pandemic for a full time to-go setting and assisted in the reopening of indoor restaurant dining Performed cash handling activities and secured nightly bank depositsAddressed guest concerns and resolved all issues to guests' satisfactionAdhered to safe work practices, food safety regulations and corporate guidelines

Crowley, Texas, United States

Manager (02/2017 – 6/2020)Managed team of 10-20 employees in various areasTraveled to other stores for training and development of other membersPerformed cash handling activities and secured nightly bank depositsAddressed guest concerns and resolved all issues to guests' satisfactionAdhered to safe work practices, food safety regulations and corporate guidelines