Trinity Purcell Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

Helping with heart our Medicare members!

United States

Texas, United States

 Accountable for management of daily studio operations. Accountable for sourcing, recruiting, hiring and onboard new & rehired talent. Answer incoming calls, respond to all voicemail and email in a timely manner. Engage in weekly Leadership meeting, as well as optional corporate calls, to remainknowledgeable of all store and companywide updates. Increased retail sales an additional 28% resulting in invitation to regional meeting toparticipate in initiatives for sales generation across the corporation. Initiate training classes for team members to promote company brand and revenue. Maintain the office and timekeeping databases ‐ retrieved and organized information forindividual employees and clients. Manage all aspects of the monthly staff meetings as well as individual evaluation meetingsfor improved goal setting and guest relations. Organize various marketing and charity events working with other local businesses related tothe beauty industry. Proactively monitor the status of individual goals, provide regular coaching, and maintainstudio scheduling of20 team members. Resolve client complaints and escalations with a high degree of professionalism and respect. Responsible for maintaining Inventory and Product Management both in house and online;including scheduling and meeting with product representatives. Plus, tasks below.

Texas, United States

 Ensure the salon environment meets cleanliness and hygiene standards required by law. Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. Increased retail sales 45% during resulting in promotion to Studio Manager. Maintain customer relations including greeting clients, client check in and updating client contact information and scheduling future appointments. Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Personally perform services for customers when required due to staffing or quality needs Present training using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. Promote and maintain highest level of service to exceed customer satisfaction. Responsible for opening and closing the studio as the standard operating procedures. Utilize motivational tools such as contests to excite and engage team members.

Texas, United States

 Consistently exceeded retail sales goals through product promotion and regular client recommendations. Created an excellent experience for clients with a charismatic, friendly, and helpful attitude.  Design eyelash extension treatments based on our styles and client needs. Fostered clean and sanitary work environment to protect customers and staff from infection. Kept notes listing preferences and services provided to clients for quick reference. Recommended products to customers to meet current needs or resolve specific concerns. Recommended styles and treatments based on clients’ needs and appearance.

Texas, United States

 Built strong relationships with the students and families who studied with us. Fostered clear and proactive communication with staff, parents, and students to address needs and ensure tasks were completed accurately and timely. Greeted every student with enthusiasm and encouragement to promote a positive attitude daily. Monitored equipment use and storage to safeguard against damage or theft. Prioritized and organized tasks to efficiently accomplish service goals. Promoted facility events and offered information to clarify pricing and requirements. Scheduled and maintained studio calendar for both teachers and students.

Texas, United States

 Analyzed and reported social media and online marketing campaign results. Curated and segmented editorial content to increase engagement and channel growth. Developed marketing content such as advertisements, blogs, promotional materials for social media. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.  Monitored online presence of salon’s brand to engage with users and strengthen customer relationships.

Texas, United States

 Addressed guest concerns and resolved issues to the guests’ satisfaction.  Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service. Managed day-to-day FOH operations to drive quality, standards and exceed customer expectations. Performed check out and other cash handling activities

Licensed Esthetician

Activities and Societies: Aveda Institute of Dallas: Excellent Student Award – March 2019 Edwin Neill Full Potential Top Ten: Editorial.

Education record