• Converted customer data from PayProTec and Maverick into accounts on a CRM• Monitored all of the accounts to ensure that all of their information was current• Collaborated with manager to ensure that they were up to date on what stage their clients accounts were• Designed and maintained a chart informing manager of all of the tasks completed on each account

• Motivated employees and provided a positive work environment• Supervised 6 new managers on their shifts to help lead and guide them• Managed up to 10 employees at a time while balancing breaks, phone calls, and maintaining the stores numbers to stay within profit goals• Developed a new cake inventory system to ensure that all items were available to maximize profit• Analyzed the stores performance and collaborated with managers to improve overall numbers• Instituted a new training process and a new requests off system

• Consulted with customers• Organized the backroom and shelves• Promoted sales to customers• Designated employee of the month for 5 consecutive months for achieving the top sales

• Trained new employees• Exceeded management's expectations through having tasks done in a timely manner, helping other employees, and going above and beyond with customer service• Demonstrated a correct and efficient shift to new employees• Inspired other employees to work their hardest