Trinity Walker Email & Phone Number

Seattle, Washington, United States

• Coordinate office management schedules, coverage, and team needs including acting as client and staff Telehealth liaison.
• Facilitate client arrival and departure from programming, including completion and collection of all necessary intake paperwork and documentation, scheduling clients, sending appointment reminder alerts, tracking.
• Track patient information and statistics in support of The Joint Commission requirements via the EMR software Kipu
• Maintain confidentiality under 42 CFR Part 2 and all other established policies, procedures, and standards of care.
• Coordinate client UTS results from labs with a multidisciplinary team.
• Coordinate client UTS scheduling with labs to facilitate clients from distant locations within WA state.

Seattle, Washington, United States

• Performed all duties and responsibilities consistent with Associate level.
• Investigated and owned abuse cases escalated by Associates due to the complexity of the issue, ~200 cases per week.
• Vetted and approved customers for security testing of AWS resources.
• Recognized and investigated patterns of abuse indicative of larger-scale operations.
• Compiled and organized data from reported activity for AWS Security and AWS Trust & Safety Security teams for further investigation.
• Communicated with law enforcement and Amazon legal teams regarding reports indicating criminal activities on AWS IP.

United States

• Maintained Amazon Web Service integrity.
• Investigated reported AWS IP abuse (ranging from activity-based DDoS attacks to content-based CSAM), ~200-300 cases per week.
• Investigated customers who have violated AWS terms of service.
• Identified and took action on abusive activity and content being run or hosted on AWS IP.
• Configured rDNS records to minimize email spam abuse on AWS IP.
• Developed knowledge of Layers 4 through 6 of the OSI Model (identifying where and when abusive activity is occurring and vulnerabilities leading to compromised resources).

Bellevue, Washington, United States

• Investigated inventory discrepancies.
• Coordinated with warehouse, inventory, and corporate entities to ensure product for restocking.
• Coordinated with account teams to establish correct pricing.
• Kept track of freight charges that may apply to cases.
• Worked with customers to resolve billing conflicts.
• Processed POs and collected payment.

Seattle, Washington, United States

• Answered multi-line phone and assisted patients with questions regarding their Medicare insurance.
• Provided patients with information on differences between Medicare and Medicare Advantage plans.
• Researched difficult patient concerns and escalated those issues to the proper departments.
• Contacted patients regarding changes in policy or for updating patient records.
• Assisted office manager with organizing and filing medical files, meeting minutes, and budget plans.

Bachelor Of Science - Bs, Network Engineering And Security

French Language And Literature

Activities and Societies: Spanish Language and Literature Major History Minor English Minor Band (3 years) Member of Pi Delta Phi (2006 –.