Trinity Bodkins-Yarbro Email & Phone Number

Jackson, Tn

Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.Maintained friendly and professional customer interactions.Assessed employee performance and developed improvement plans.Resolved various issues impacting sales management and business operations.Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes, coaching employees on company protocol and payroll operations.Answering incoming callsAssisting employees in completing computer based application either in person or online.Following daily reports to support operations.Dispatching employees in person and by phone to various jobsites throughout the United States

Jackson, Tn

Assist customers throughout buying processCoordinating and providing information to complete repair transactionsWriting work ordersBuilding business relationships with trucking companiesProcessing financial transactionsCustomer ServiceDispatching technicians to service callsService advisor trainerMonitored daily progress and work quality to provide guidance and direction to mechanicsMonitor product quality and communicated necessary improvements to site superintendent

Greater Memphis Area

Client/Business OperationsTraining/Education quality and completionOn-boarding and orientation process for new hiresHR functions: payroll, recruiting, scheduling, attendance, corrective actions, and appraisalsPromoted energetic atmosphere with purpose to drive improvements in customer care and experiences.Listened to staff and customer issues and conflicts to deliver solutions, and propel customer experiences.Inventory management

Greater Memphis Area

Develops and implements store awareness programs addressing theft, safety, inventory, and shortage controls.Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.Conducted operational audits to ensure best practice compliance.Recruited and trained new loss prevention personnel.Trained loss prevention staff, retail managers, and store employees on loss control and prevention measures.Calmly and efficiently addressed emergency situations such as safety hazards, threats to life or property, deescalating when possible, and directing shoppers to safety.Investigated and documented thefts and suspicious activity to improve issue prevention.Documented all cases thoroughly and accurately to support cases in court proceedings.

Jackson, Tn

Conducted carry-on and checked baggage searches to locate prohibited items such as weaponsCompleted extensive training in emergency response protocols related to fire safety and hazardous material handlingAttended daily briefings with supervisors to discuss issues with security screening processesAuthorized and monitored departure and entrance of visitors and employees to maintain security of premisesOperated x-ray machines, hand wands, and advance imaging technology to conduct screening of passengers and baggageAuthenticated boarding passes, identification, and passports to prevent fraudulent travelUsed explosive detection machines and chemical swab systems to identify potential hazardsPerformed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.

Associate Of Arts - Aa, Criminal Justice

Paralegal Studies Certification, Law

Criminal Justice Certification, Criminal Justice And Corrections