As a Shift Supervisor at Starbucks, I was responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of baristas to deliver a high-quality café experience. My key responsibilities included:Team Leadership: Trained and motivated team members, fostering a collaborative environment and promoting high standards of service and product quality.Operational Management: Managed shift scheduling, inventory control, and cash handling procedures to optimize efficiency and profitability.Customer Experience: Ensured a welcoming atmosphere by addressing customer inquiries, resolving issues, and maintaining cleanliness and organization in the store.Sales and Performance Tracking: Monitored sales metrics and implemented strategies to meet and exceed targets, contributing to overall store success.Compliance and Safety: Maintained adherence to company policies, health, and safety regulations, ensuring a safe and compliant work environment.

I began my tenure at Red Robin as a Line Cook in September 2020 and was subsequently promoted to Shift Supervisor and then to Assistant Manager, where I have been managing for over a year. Throughout my time at Red Robin, I adhered to and enforced all established restaurant practices and procedures, fostering a collaborative team environment.I consistently demonstrated punctuality and a strong work ethic, while mastering food preparation techniques in accordance with proper safety protocols. My experience includes effectively managing guest relations, particularly in resolving issues and enhancing customer satisfaction. I provided support in both kitchen and front-of-house operations as needed, ensuring seamless service delivery.Additionally, I was responsible for overseeing financial transactions, including counting the safe money and distributing tips at the beginning and end of each shift. I also managed essential end-of-day and opening paperwork to ensure proper restaurant operations.

I was assigned to Bravo Battery, 1st Battalion, 19th Field Artillery, where I completed an intensive 18-week training program under the guidance of Drill Sergeants. This experience fostered my development in team collaboration and leadership skills, while also enhancing my communication, problem-solving, and planning abilities.I demonstrated prompt responsiveness in emergency situations and maintained personnel accountability for equipment and gear. I adhered to mandatory training protocols and upheld military etiquette, demonstrating discipline and the ability to follow orders from commanding officers and Drill Sergeants.I was discharged from the United States Army in May 2018 due to injuries sustained during my time in basic training, receiving a General Discharge.