Member Services Assistant
CurrentWorking for Ohio States recreational facilities enabled me to gain hands on experience navigating client relationships, renewing memberships and what it takes to run a gym. On a regular basis I demonstrate the following:- Assist with membership inquiries, sign-ups, renewals, and cancellations, ensuring accurate record-keeping- Handle phone calls, emails, and in-person inquiries promptly and professionally, addressing member concerns and resolving issues effectively- Conduct facility tours for prospective members, showcasing our amenities and services- Process payments for membership dues, retail purchases, and program registrations- Maintain cleanliness and organization at the front desk and lobby area, including stocking supplies and tidying up as needed- Collaborate with other team members to ensure a seamless experience for members across all areas of the gym