Acquired knowledge of 40+ menu items and rotating specials in order to provide customized recommendations to guests and enhance customer service Fostered and sustained strong client relationships through effective communication and exceptional customer service, leading to a high rate of customer retention and repeat businessCollaborated with my team of Severs, Hosts, Kitchen Staff and Managers in order to ensure that guests were provided with an enjoyable fine dining experience resulting in me receiving multiple 5-star reviews on my service contributing to the restaurant’s 4.2 star rating on Google reviews Addressed and problem solved customer concerns to ensure friendly and prompt service

Acquired knowledge of 70+ menu items in order to provide customers with a comprehensive view of Chevys’ distinctive brand of Mexican flavors Efficiently used the communication channels of my team of Severs, Hosts, Managers and Kitchen staff resulting in above average customer service that assisted in maintaining Chevys 4-star rating on Google Reviews Gained customer loyalty and increased profit by maintaining a positive, helpful demeanor while simultaneously managing multiple priorities and serving customers

Created and maintained a database for 500+ companies, streamlining business operationsProvided regular updates to clients regarding business changes ensuring a mutually satisfactory relationship Conducted office space tours, strategically onboarding new customers and identifying market trends Acted as a customer service representative, facilitating effective communication between companies and clientsManaged payments and updated client information, enhancing operational efficiency

Led data collection effort for Lab's internal idea submission tool, improving partner/stakeholder appeal and enhancing tool navigation company-wide.Maximized organizational efficiency by analyzing Lab newsletter data using Excel: Identified contributors, content types, and points of contact for improved accessibility and clarity.Submitted patent disclosures for 3 inventions, bolstering Capital One's defensive patent position.Developed project management skills by shadowing seasoned Scrum Masters, enabling effective leadership in subsequent projects.Utilized Jira, Confluence, Scrum of Scrum, and Agile practices to track weekly project tasks, providing clear visibility to teammates and supervisors on project progress.

Acquired knowledge of 50+ menu items in order to provide recommendations that aligned with the guests’ fitness goals, health goals and personal preferences in order to foster Silver Diner’s commitment to improving the health and wellness of the community Collaborated with my team of Severs, Hosts, Kitchen Staff and Managers in order to ensure that guests were provided with an thoroughly enjoyable dining experience that aligned with Silver Diner’s 110% guarantee Developed strong client relationships through effective communication and exceptional customer service, leading to a high rate of customer retention and repeat business