Support Staff
Richmond, Virginia, United States
• Greeted incoming and departing Guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus; announced waiter's name• Answered incoming calls to the restaurant and provide appropriate service• Managed the flow of Guests into the Dining, Bar, Bowling, and Patio areas, provided accurate wait times to incoming Guests if appropriate• Worked as a barback, responsible for keeping bartenders supplied with ice, mixers, liquor, and beer as well as clean glassware.• Maintained table and guest satisfaction by removing plates, emptying glasses, “pre-bussing” the table as each course or drink is finished• Delivered food and drink to guests and checked back with them to ensure quality