Trinity Williams Email & Phone Number

Experienced customer service representative and appointment scheduler able to provide exceptional client care. Adept at resolving customer concerns, answering questions knowledgeably, and ensuring patient satisfaction. Excels at multi-tasking and managing high call volumes while maintaining organization and attention to detail. Core strengths include:• 5+ years experience in customer service roles, including 4 years as an appointment scheduler for a busy call center. Handled over 75+ calls daily to schedule appointments across 20+ providers.• Booked patients appropriately based on needs and urgency.• Displayed empathy and active listening to resolve issues to their satisfaction.• Exceptional communication and interpersonal skills.• Commended for reliability.• Computer proficient with Excel, MS Office, and aptitude to learn new platforms quickly.

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  Robert S. Alexander High School