Collaborate with internal teams, such as marketing, events, and operations, to ensure seamless execution of group bookingsProvide exceptional customer service by addressing client inquiries and concernsPrepare contracts, addendums, proposals, invoices, and other documents for clients and sales managers Maintain records, transactions, and other activities for multiple groups simultaneouslyCreate personalized and creative amenities to connect with clients

Supporting the coordination and delivery of more than 18 Disney Institute professional development programs and events Partnering with Catering, Transportation, Park, and Resort Operations to execute Banquet Event OrdersEntrusted to make operational decisions as a lead production assistant and sole point of contactMonitored inventory, and delivered, set up, and struck event materials

Ensured guest satisfaction regarding park and resort experiences, guest technology, tickets, and other products and services Maintained guest accounts and privacy while recording relevant informationFacilitated training for new Guest Relations Cast Members and new operational updates for a team of 50+ peopleModeled Inclusion by furthering DEI initiatives in the Diversity & Inclusion Committee and presenting about Black History

Supervised a team of 20+ Front Desk Cast Members to perform exceptional service and follow policies and guidelines Managed operations by monitoring scheduling, labor tracking, and time recording through the Cast Deployment System Illustrated problem-solving skills in handling escalated, complex guest situationsCoordinated cast recognition and employee engagement to improve productivity

Handled reservation management for more than 150 check-ins daily and piloted a new reservation system for Disney resorts Organized room blocks within 2,280 rooms daily involving festival and competition groups of 100+ peopleInputted large amounts of data accurately and timely in spreadsheets and emails to lines of business as the main point of contact Recognized as Quarterly Award Winner for Confirmation of Excellence in Resort OperationsFacilitated training and operational updates for new Concierge Cast Members and a team of more than 20

Operated point-of-sale systems, over 100+ merchandise transactions daily, and mass-shipping orders in multiple stores Familiarized with the Merchandise Product Locator system to provide accurate merchandise stock across the Walt Disney World property

Performed as multiple Disney Characters while maintaining integrity by storytelling and engaging with guests Supported Disney Live Entertainment with exceptional time management and multitasking

Managed social media on Instagram and Twitter creating over 30 posts and tweets Created content with client photography and graphic designDesigned a website for Posh & Polished through Wix to increase digital traffic

Recruited 50+ businesses for the “Mange St. Martin” campaign to promote local restaurants to tourists Managed content for the “Mange St. Martin” across social media platforms including Twitter and Instagram Liaison between clients, sponsors, and Calzone & Associate for the “Mange St. Martin” campaign

Assisted sales and marketing communication between LCVC and clientsCreated physical credentials and gifts for hundreds of clients to maintain long-standing relationships Partnered with city officials, vendors, and hotels to assist with conventions and tours across the community