Tracy Jones Email & Phone Number

Kansas City, Missouri Area

• Provide technical support for corporate and retail store users• Install and maintain all network equipment in store/corporate locations• Plan and manage network expansion projects• Create new users and provide them with the needed network access and software• Actively involved in the openings of new retail locations, setup and configuration• Configure network routers and VPN tunnels• Troubleshoot network performance issues• Office 365 and SharePoint Online Administrator• Manage vendor/client relationships• Implemented new POS system and trained users

Overland Park, Kansas

• Performed project manager functions, including participation on conference calls related to software and hardware deployment for the Sprint’s CDMA and LTE Networks.• Tracked status of problems reported via trouble tickets, established priorities based on trouble severity and project related work, assigned engineers to resolve technical problems, and communicated status to the customer and other groups involved in the projects. • Created quality document content (Method of Procedures, job aids, and process improvements) to increase network availability and reduce mean-time-to-restore. • Responsible for providing technical support and solving basic technical issues associated with daily surveillance, operations, and repair for the ALU CDMA network. • Acted as liaison between Tier I and Tier III organizations, and internal or external organizations to ensure timely transition of fix and maintenance activities for Service Assurance organizations. • Managed the vendor for root cause analysis and irreversible corrective action.

Overland Park, Kansas

• Supported all levels of the organization by generating and analyzing program/project data using standard reporting tools. • Used statistical analysis methodologies to drive teams to meet project deliverables, communicate project statuses, and coordinate information reporting for Sprint’s Network Vision Project.

• Instrumental in setting up cost-cutting migration projects that transferred cell traffic from one vendor to another by recreating circuit paths, setting up installs with new vendors, and managing disconnections from old vendors. • Performed testing to ensure that new circuits functioned properly.• Provided proactive and reactive network surveillance and troubleshooting as part of the day-to-day operations of the 7X24 Network Operations Control Center. • Restored services as needed, provided technical assistance to field maintenance personnel, provided trouble tracking, coordination, notification, escalation and documentation to resolve events/issues to efficiently minimizing customer impact.• Supported all levels of the organization by generating and analyzing program/project data using standard reporting tools. • Used statistical analysis methodologies to drive teams to meet project deliverables, communicate project statuses, and coordinate information reporting for Sprint’s Network Vision Project.

Overland Park, Kansas

• Oversaw maintenance and operations of traffic for the Sprint Packet Operations Network, which consisted of ATM, Frame Relay and Next Generation Voice Network. • Worked directly with customer care to resolve down time and troubleshoot maintenance issues. • Analyzed, monitored, and resolved network problems and trained new technicians. • Managed the Nortel PVG, CS2K call server, Cisco 6509 router, and the Acme Session Director.• Diagnosed and resolved issues with Nortel 15000 switch and Nortel 8600 switch/router hybrid in Sprint’s Circuit-to-Packet network. • Performed network surveillance and troubleshooting on Sprint’s PSN2 Frame network. Maintained the Nortel 15000 and 7450 packet switch.

Associate’S Degree, Network And System Administration/Administrator

Activities and Societies: Gamma Beta Phi

Physical Therapy/Therapist