Chris Triolo Email & Phone Number

Led multiple customer implementations, organized and directed team members to complete tasks related to successful implementation and adoption of connected SaaS platform. Managed large book of business consisting of domestic and international customers. Provided strategic planning, portfolio management, and Lean/Agile program management guidance on industry best and common practices.Fostered relationships to become a trusted advisor to implementation team, customers, and internal/external stakeholders. Negotiated pricing, contract terms, and statements of work for professional services. Supported customer Agile transformation from project to product utilizing SAFe methodology. Facilitated new sales opportunities utilizing knowledge and expertise to help customer define outcomes in support of value generating configuration in SaaS solution.

Configured and launched customer PPM systems and led implementation activities to delivery value and ensure fastest ROI based on solutions provided. Coordinated activities for multiple concurrent projects. Provided expertise as source of deep product knowledge while building best practices in support of enterprise-wide innovation programs and crowdsourcing campaigns. Facilitated ad-hoc technical training and in-depth coaching sessions customers to enhance their ability to utilize and gain value from the systems.

Managed multi-million dollar Scale warehouse implementation for large agricultural customer. Created schedules, managed resources, and tracked progress using Planview Portfolios. Coordinated cross functional efforts to coordinate construction of distribution center. Assisted other project and program managers with utilization of Planview Portfolios reports and basic PRM functionality.

Waitsfield, Vermont

Analytic arm of entire organization responsible for gathering data, analyzing trends,and providing data driven guidance to board members and C level executives. Those trend analyses and forecasts were then merged into the annual strategy to form a monthly vantage point of how the company was doing with it's goals. I also managed a large scale client program and oversaw the day to day logistics, analysis of data, and trouble shooting of the execution of the program.

Burlington, Vermont Area

Perform project management duties including: running meetings, stakeholder management, configuration and communication management, schedule management, and project scope updates. Keep projects on task and schedule through strategic planning.Support the customer PMO with project administration and management support for the effective execution of Projects and Programs. Support Program and Project Managers tasks, including updates to PMO templates, processes, procedures and training materials in Planview Enterprise. Support project contractor on-boarding processes including contractor badging and systems provisioning including systems access and laptop deployments. Responsible for administration, running and maintaining the support of the Planview Project and Portfolio Management (PPM) system. Manage period actual spend upload process and system update and patch implementation.Support the key aspects of application software administration that facilitates increased adoption and use of the Planview PPM solution including: User Administration, User Training, Time Tracking and Project and Portfolio Management & Administration.Report project portfolio metrics and upload monthly actual spend figures into Planview system. Manage go-live reporting metrics, as well as, project completion milestones and ongoing costs for future annual operating planning. Present metrics to executive team.

Waterbury, Vermont

Contract Project Manager and Portfolio Coordinator for Keurig Green Mountain.

Burlington, Vermont Area

Overhauled logistics department and developed cost saving measures to increase profitability through the creation and deployment of a comprehensive project based strategy.Supported company's growth plans by managing overseas shipments more effectively and ensuring vendor base was flexible enough for all potential future needs.Immediately created and deployed new communication processes to improve efficiency and increase tracking capabilities.Arranged and supported overseas development of customized products for various clients. Sourced merchandise to increase client’s brand awareness to their customer base.

Canton, Ma

Helped company further its mission of becoming the number one fitness brand for the fitness generation market.Allocated apparel ranges to factories based on strategy, capacity, and capabilities of factories. Worked with cross functional team to understand brand needs and executed sourcing strategy to realize group goals. Performed analysis on historical sourcing allocations and determined areas for improvement and opportunities to strengthen the group's position within apparel production. Maintained detailed information database on all active factories.Ensured Social and Environmental regulations were adhered too by factories and that proper audits were performed for all factories used to produce branded apparel. Maintained database with company regulated approved factory information. Gathered key insights of fitness market through rigorous Crossfit training.

Natick, Ma

Coordinated Intern Mentoring programing for Massachusetts Area Interns. Maintained membership metrics for group.

Natick, Ma

Lead for implementation of company-wide spend analytics tool. Responsibilities included: project planning, data analysis and consolidation, coordination efforts across multiple departments, and systems architecture design. Designed and implemented Environmentally Preferred Purchasing program from ground up. Lead for rolling out metrics gathering supplier survey as well as internal business tools and templates. Developed SQL Server 2008 database to increase efficiency in reporting metrics. Program Excel Macros that result in 40% decrease in reporting time. Reported quarterly company-wide spend, assist in forecasting quarterly budgets, identify and resolve discrepancies in systems. Assess risk and perform comparative analysis on vendors to aide in proposal selection process.Evaluated, entered, and reported cost savings for worldwide improvement projects. Calculated and reported supplier diversity and small business spend figures to senior management, the United States Government, and customers requesting diversity spend breakdown.Analyzed market trends for legal department, translation services, and other programs. Administrator and developer of legal rates database and provided analysis for rate negotiations with legal firms.

Burlington, Ma

Directed daily work of project team for successful movement of equipment to various airports throughout the world. Coordinated logistics efforts for movement of thousands of pieces of equipment across the country.Integrated teams across the organization to work more efficiently together to maximize customer satisfaction. Fostered communication between groups within the program and helped develop stronger working relationships. This enabled problems to be dealt with more effectively and efficiently.Identified areas for improvement and developed working tools that addressed challenging bottlenecks to the process.Fostered customer and sub contractor relationships through one on one communication and provided top-notch customer service regardless of the issue, or who was asking.

Park City, Ut

Ski instructor for various age groups. Developed relationships with students that resulted in referrals and repeat customers to the ski school. Challenged students to go beyond their perceived skill level, in a safe, controlled way, to reach new levels in the sport.Helped students reach their personal skiing goals through instruction, encouragement, and breaking through psychological barriers to performance. Maintained the high standards of Deer Valley in appearance, quality of instruction and personal action. Engaged in over 49 hours of personal off duty clinic hours to enhance my own personal skiing and teaching abilities. Received my Professional Ski Instructors of America (PSIA) Level I certification during the season.

Cambridge, Ma

Contracted to coordinate production control efforts for Trident missile guidance circuit boards onsite at Charles Stark Draper Labs. The program included working production control efforts with an electronics lab and integration facility. I assisted the data manager in the design and implementation of database scripts in FileMaker Pro 8.0 that reduced related data reporting times by 40%. This also increased my ability to provide immediate reporting to management on various dimensions of the project. I developed and implemented an Excel based tool that tracked Build Readiness activities, module versions and status for sub contractors of guidance modules. I was responsible for maintaining this tool through the rapid changes and multiple design updates that were occurring. As production control coordinator I assisted the engineers in resolving material shortages for 26 different types of missile guidance modules. This entailed coordinating efforts to select alternate parts, alter manufacturing processes and developed plans to guarantee manufacturing deadlines.

Pittsfield, Ma

Production control supervisor for manufacturing and assembly of submarine fire control systems, Navy LCS components and other related assembly projects. Supervised six union production clerks’ daily tasks involving: prioritization, production issues and conflict resolutions. In many cases this involved reorganizing schedules and materials to meet production deadlines and need dates. Utilizing a MRP system, I facilitated low mix high volume work releases to manufacturing floor then controlled and tracked movement of those releases. This also included maintaining and updating manufacturing materials resource planning database to present accurate representation of workload. I was responsible for presenting real-time representation of production progress to upper management, which required updates to an Access database and report generation. I presented the data and reports to management during the production schedule, manufacturing readiness and staff meetings, which I ran.Along with my daily duties I also organized the job shadowing program at GD that brought in high school aged students to shadow an engineer for the day to generate interest in engineer related careers. The program was a big success and included roughly 65 students shadowing employees.

Pittsfield, Ma

Part of integrated product team that performed systems integration design and implementation on prototype Navy Littoral Combat Ship (LCS). During the project I managed, collected, and distributed 200+ sub-contractor contract deliverables. Some information required data mining in large virtual office platform all to ensure contract elements were being performed in a timely manner. Developed inventory control system for the design integration facility to maintain $100K worth of production hardware components. This included designing and organizing an extensive shelving unit and fenced in area of production floor. Part of large scale capture proposal for follow on ship contracts, resulting in award of future ship building contracts for our company and partners. I was tasked with developing basis of estimates for several key system components through interviews, combing through budget data and analyzing past financial records. During my time there I also helped the test engineers perform factory acceptance testing on production equipment. Once such test required putting 10,000 volts of electricity through a key piece of equipment to test durability and design stability.

Andover, Ma

Hartford Insurance Group – Toys ApplicationThis was a multi-dimensional position that required database executable script code generation, in person customer support, and analysis of business requirements. I was also in charge of the business unit’s 200 electronic Skillsoft learning licenses and was tasked with distributing them to employees on a need basis. The database coding component of my position required development and testing of executable scripts in the Ratabase system for the Hartford Insurance Group’s Toy application. It also required high level testing of the front end user interface functionality to ensure usability, business rule compliance and data accuracy. While working for the project I was selected to go to the customer site where I performed my duties on site and provided customer support directly to the client. Throughout the entire project I was responsible for maintaining customer relationships and satisfaction through direct interaction.

Fairfax, Va

Health Plan Management System Project Worked on project team that tested functionality of newly developed Medicare and Medicaid health plan selection software in an extremely condensed timeline. My duties and tasks included data and system integrity validation along with regression testing to ensure efficient transition to hosting server. I also populated test data into the Oracle database to ensure software integrity then created and executed scripts to test integrity. During the project I created an incident reporting procedure that decreased time between discovered flaws and developmental fixes by 15%. I did this through the utilization of the existing functionality in the Microsoft SharePoint system already in use. During the project I suggested the creation and implementation of a disaster recovery plan, which resulted in a heated debate with one of the project team leads. The result was I persuaded this team lead that the idea was viable and necessary and by the time I left the project the plan was well on its way to being completed. Retirement System Modernization Project Civilian federal retirement system modernization program that was tasked with digitizing the paper retirement system of the federal government. This also included a proposal for sub contractors to utilize optical scanning technology to convert hundreds of thousands of records to digital format.I helped to evaluate and revise proposal documentation for the large-scale multi-million dollar federal procurement initiative. I also performed risk assessment on various dimensions of the vendor proposals. Finally, I was also in charge of updating and maintaining the Microsoft Project schedule for sections of the 3-year modernization effort.

Master Of Business Administration (Mba), Entrepreneurship/Entrepreneurial Studies

B.S., Integrated Science And Technology

Activities and Societies: Integrated Science and Technology Honors SocietyConcentration: Engineering and Manufacturing

B.B.A., Operations Management

Diploma