Triona Guidry Email and Phone Number
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Triona Guidry personal email
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I'm a technology project manager with an extensive background in hands-on information technology for enterprise, SMB, and higher education. I use my unique synthesis of tech knowledge and creativity to streamline projects and strengthen business relationships. I find technology endlessly fascinating and I like helping others understand it better.In addition to my technical background I’m also a skilled training manager and content developer with experience in B2B and B2C IT marketing. My tech articles have been featured in major publications including The Wall Street Journal and The Writer. I’m quick to pick up new skills and learn about the latest technologies and scientific advancements.In my free time I am an avid gardener and naturalist, studying our local birds, plants, and wildlife and participating in citizen science programs. As an amateur astronomer I’ve been known to stay up way too late to observe celestial phenomena. I’m usually in the middle of reading several books at once, fiction and nonfiction alike. I enjoy fantasy and science fiction as well as tabletop games and video games.
Tsrm Group
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Project ManagerTsrm Group Aug 2022 - PresentGlenside, Pa, Us• Manage teachers and coaches for FastStart, an onboarding and training program for IT sales reps, including recruiting and managing students, coordinating with clients, developing content, teaching courses, administering and grading tests, and supervising all aspects of the program.• Create and deliver coursework including sales and marketing training plus technical modules on cybersecurity, cloud management, networking, disaster recovery, managed services, storage, and artificial intelligence/generative AI.• Use generative AI (ChatGPT, Microsoft CoPilot) in the creation of learner content• Create and deliver presentations to clients and investors alongside executive leadership• Create content, manage lists and generate reports for IT channel demand generation campaigns including telesales, email drip marketing campaigns, blogs and social media• Perform de facto IT manager duties by monitoring Microsoft 365 tenant and managing access policies.• Provide cybersecurity expertise by creating company-wide IT security documentation, delivering end-user training, and providing technical support as needed.
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Client Success ManagerTsrm Group Apr 2021 - Aug 2022Glenside, Pa, Us• Managed B2B IT channel email and telesales campaigns, including list management, content development, and report generation.• Wrote and edited content for TSRM and its clients including marketing emails, social media posts, blogs, web sites, and other marketing material.
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Freelance Technology WriterFreelance Oct 2010 - Apr 2021• Monthly tech columnist for The Northwest Herald (Shaw Media) a publication with a daily circulation of 33,000+ and regional distribution across 20 Illinois counties.• Wrote IT articles for publications such as The Wall Street Journal, The Writer, and Writer’s Digest.• Wrote B2B and B2C marketing content for the IT industry including website content, blog posts, social media posts, SOWs, solution briefs, and white papers.
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It ConsultantLightning Technology Services, Inc. 1998 - 2021• Freelance consultant offering small business and consumer tech support including Windows, Mac, mobile devices, networks, and smart home support.• Provided expertise on consumer technology and Internet safety.• Designed informational and educational websites using WordPress.• Wrote and copy edited content for blogs, mailing lists, and social media.
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Instructor, Computer Information Systems, Business DivisionCollege Of Lake County 2001 - 2002Grayslake, Il, Us• Taught PC Operating Systems and Introduction to Local Area Networks (qualification courses for the A+ Certification Exam)• Created all materials including syllabi, lectures, homework, and tests• Mentored continuing education students changing careers to IT -
Network Administration Supervisor, Dean'S Office, Mccormick School Of EngineeringNorthwestern University Oct 1996 - Oct 1998Evanston, Il, Us• Created and managed help desk for the Dean’s Office and eight engineering departments, totaling 1,000+ customers• Designed and implemented four 25-station Windows computer labs, funded by a multi-million dollar grant from Hewlett-Packard• Supported Windows, Mac, Windows Server, and UNIX• Supervised team of 3-5 support personnel• Member of NU/CERT IT security response team -
Technical Support Supervisor, Sales Dept.Scottforesman/Addison Wesley (Pearson) 1996 - 1996• Managed Windows/Mac support desk for 300+ remote sales staff• Supervised a major migration during a sales conference by creating an assembly-line process to upgrade 400 computers in three days• Wrote training guides with answers to common tech support questions, boosting productivity for employees working from home• Assisted in IT integration due to company purchase by Pearson
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Technical Support Specialist, Sales Dept.Scottforesman/Addison Wesley (Pearson) 1995 - 1996• Assisted in creation of support desk for 300+ remote sales employees• Created trouble ticket system, improving response time• Developed classes on Windows and Mac basics, Microsoft Word, Microsoft Outlook, Internet basics, and in-house sales software
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Technical And Internet Specialist, Publishing Technology Dept.Scottforesman/Addison Wesley (Pearson) 1994 - 1995• Provided Windows and Mac tech support for 400+ employees• Developed company-wide Internet policies and software standards
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Senior Student Consultant And Assistant Workstation Lab AdministratorNorthwestern University 1991 - 1994Evanston, Il, Us• Provided tech support for 15,000+ faculty, staff, and students in a mixed environment of Windows, Mac, UNIX, and Novell NetWare• Supervised 8-10 student consultants
Triona Guidry Education Details
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Northwestern UniversityCollege Of Arts And Sciences (3 Years Of Study)
Frequently Asked Questions about Triona Guidry
What company does Triona Guidry work for?
Triona Guidry works for Tsrm Group
What is Triona Guidry's role at the current company?
Triona Guidry's current role is IT Project Manager • Technology Writer • Content Developer • Learning Developer and Manager • Helping people understand technology better.
What is Triona Guidry's email address?
Triona Guidry's email address is tr****@****ing.com
What is Triona Guidry's direct phone number?
Triona Guidry's direct phone number is +184754*****
What schools did Triona Guidry attend?
Triona Guidry attended Northwestern University.
What are some of Triona Guidry's interests?
Triona Guidry has interest in Small Business, Writing, Web Design, Technology, Social Media, Social Networking, Blogs, Security, Internet, Computer.
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