Pranav Tripathi Email & Phone Number

Gurgaon, India

• Leading the AI Based Cognitive Solution Deployment for Key Customers.• Customer and client enablement- responsible for driving the enablement program forCognitive Helpdesk and offensive Automation line of product across the sector andIOT’s.• Responsible for estimating the effort and cost of PoC and full deployment cost of thesolution deployment. • Hands-on in giving the solution demo’s, presentations to account leadership teams andclient. • Able to handle the first level of technical questions. • Responsible for end to end PoC execution and deployment of the solution starting fromengagement, requirement till deployment and ops handover. • Able to enable around 50 + accounts/IOT’s with solution walkthrough, presentation session.• Handled PoC engagement as Deployment Manager for 3 clients.

New Delhi Area, India

• Led the portal platform strategies to drive self-serve capabilities for Customer and Partner Portals with a goal of greater customer experience and enhanced revenue streams. Supporting the Q2C and other self-serve capabilities to support customer & partner business revenue streams.• Led all aspects of Strategy, Business Partnering, Architecture, Development, Delivery and Ops management of the large-scale transformation project. Collaborating with business teams to enable customer/partner management strategy which improves revenue growth by cross sell /upsell and cost to serve across the full range of products and services.• Led a high performing team of 50 + direct and partner teams across multiple partners and technologies.• Led the Self-service Automation– Lead and Order management for Order to Cash systems increasing cross and upselling. • Led the Post-Sales Support Automation- Trouble Ticketing, Billing, Learning Systems and other collaboration features decreasing manual mode of support and increasing customer experience. • Led Cloud Adoption - Hybrid model of Amazon Cloud hosting IBM portal 8 and integrating to on-premise systems via middle ware layer of BPM WebSphere and CISCO composite to the OSS /BSS backend systems supporting Service Delivery, Service Assurance, Billing and Financial systems resulting in cost savings

Noida Area, India

Client: CenturyLink, Period: Mar’15 - Oct’15 Role: Delivery Manager, Location: Noida, IndiaTeam Size: 100+ resourcesTools & Technologies: IBM DB2, Oracle, Java/J2EE, .Net, Asp, PCB & MS Project, RemedyDescription:IBM Signed the contract with CenturyLink for managing their existing applications and delivering the new requirements. Initial task was to transition the 600+ applications from different vendors in less than 3 month’s time. Post the transition next target was to start managing 24x7 support for critical applications, manage SLA’s and delivery the new requirements.Key Result Areas:Managed the clean room setup activities at Noida Sector-62, able to setup the transportation services by finalizing vendor and cost-effective model for managing all 3 shifts for entire portfolio.Build the team of 80+ resources across the geographies (Chennai, B’lore, Noida, USA, Philippines) for delivery and support of portfolio. Managed the successful transition of OSS and BSS applications for complete portfolio. I was able to successfully transition 150+ applications from TCS, Tech Mahindra and other vendors in less than 3 months’ time. Completed the transition of few critical OSS applications in very short period (3 weeks). Post transition managed the 24x7 support of the application including SLA’s. Worked on innovative ideas to automate the support tasks and achieved the significant reduction in resource. People managed around 80+ resources including technical leads, project managers and developers. Delivered 15 project change requests of A category, managed the complete end to end delivery from offshore. Ensured no SLA breach and no penalty imposed for critical applications.

Nairobi

Managed Customer Service portfolio which includes all customer facing applications across 17 countries of Airtel Africa. These applications are having most of the user loads in terms of no of hits and transactions per second.This portfolio had the regulatory driven (for all 19 countries) projects like KYC which are having very complex and stringent timelines for delivery.IBM has started with implementing Transformation projects (key projects are given below) and started managing operation of legacy customer facing applications.• Know Your Customer (KYC)- Web Based, Mobile App (iOS, Android)• First Time Activation (FTA)• Prepaid Top-up / Recharge System• Web Selfcare,• USSD Based Selfcare,• Sim Swap (Web and USSD based)• CRM (iPACS) implementation• Network Operator Migration – YU and WaridKey Result Areas:Led the delivery of complex projects, enhancement and L3 support for Customer Portfolio across 17 African countries right from initiation, scope definition, planning, resource management, work allocation and deliveryAssuring that client needs are addressed by constructing partnerships between project office, clients, vendors, fellow IBMers and subcontractors.Ensuring the client satisfaction through development, implementation and delivery of application with quality as per terms specified in SOWNegotiating on project effort estimates with client for new business opportunitiesCreating various project deliverables like Client Governance Dashboard, PCB, CBR, HLD, Effort Estimates, UAT Test Cases, Deployment & Implementation Plan, Data Migration Plan and Cut-over Plan Liaising with Solution & Architecture Team to review and finalize technical solution. Rendering leadership to Project Managers & teams and advocating for the performance of project / metrics Liaising with Managers on staffing, employee performance, career advancement, skill development and recognition using IBM HR Policies & Procedures.

Pune

First product which is jointly developed and supported by SAP and IBM. Business users gets direct access to SAP business processes, information, and reports in the Lotus Notes client, helping to optimize effectiveness and decision making, and helping to increase compliance with corporate policies. Since business users can work in the familiar Lotus Notes environment, training can potentially be minimized, helping to speed adoption.• Managed the "Alloy for IBM and SAP" product deliveries releases.• Managed World Wide Support for Lotus Alloy

Gurgaon

Managed Business Analytic Portfolio for Airtel India Account managing team of 25+ resources. This is one of the largest transformations of Business Intelligence using DB2 DWH, Cognos Analytics and SAP Business Object. Pranav brings extensive experience in delivering measurable business value to Enterprises. Pranav was in customer facing role, instrumental in defining strategies and solutions around profitable growth, adding business value, enhancing effectiveness, developing objective performance measurement capabilities, Customer Life Cycle management and optimizing risks with rewards.• Responsible for managing the Customers (senior managers including CIO's)• Responsible for maintaining project metrics as per defined guidelines by PQA.• Managed the project and corporate audits effectively.• Single point of contact for customer for deliveries, issues and escalations.• Tracking and managing of projects deliverables.• Involved in technical solution discussion and review process.• Delivered Marketing Reporting Solution (iMart) for Airtel Mobility • Delivered Automation of Airtel Prepaid Business Accounting Reporting Process• Delivered Business Analytics (BI) for Airtel Fixed Line Business

New Delhi

Developed Lotus Notes Client based and Web based applications using Lotus Domino Technology.• Analyzes functional business applications and design specifications for functional areas.• Develops block diagrams and logic flow charts.• Translates detailed design into Lotus Notes based solutions.• Provides technical direction to programmers as required to ensure program deadlines are met. • Used Domino Designer (version 5, 6, 7).• Expertise in LotusScript, @Formula-language, Java, JavaScript, Domino web-design.• Business workflows in Domino applications.• Created Interfaces to SAP, Oracle, MS Office, etc.• Used Domino XPages and WebServices.• Managed the team of 5 developers.

Noida

iCAN - Sales Force Automation (SFA) which is being used Canon India and across Canon South Asian Countries.iCAN helps the management to keep track of the day-to-day activities of the sales team. “This works as a communications backbone between sales and support teams. The front office provides the information to the back office and the back office can also send their suggestions to the front office,the system also keeps a track of all orders, complaints registered by customers, etc. It also allows the sales force to work from remote locations and they can also conduct virtual meetings with the help of this software.Played a key role in the discussions related to design/coding and requirement analysis.

Mca, Computer Software

B.Sc.(Maths), Mathematics