Tri Prasetyawan Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Leading MS & Dev. Ops team for- Cloud Infrastructure development for Digital Solution business - Change Management related to client services infrastructure- Daily Operational related with Whatsapp BSP- Manage events and Incidents to achieve the agreed SLA

Jakarta, Indonesia

Main driver for Operation transformation on CE-SOC [Costumer Experience - Service Operation Center] Telco Managed serviceInterface between tools developer and Telco Operation business user on developing and operating automation productShorten the systems development life cycle and provide continuous delivery and continuous feedback to ensure high software quality of automationSLA reconcile with customer for incident automatic troubleticket response time KPI

Indonesia

Leading 130 team members of 24*7 Front Office Telco Surveillance team on monitoring XL Axiata Network Nationwide First level event and alarm monitoring for an end to end network domain cellular, FTTH, and KQI as on agreed SLASLA reconcile with customer for incident response and resolution KPISingle point of contact and Business Analyst for operation transformation by automation alarm monitoring and incident dispaching process

Greater Jakarta Area, Indonesia

Focus on managing customer experience on the network team by improving network service quality from a customer experience point of view.Providing Business Intelligence for Sales & Marketing team as a reference for product and campaign strategy (Subs. Profiling and segmentation, Subs. internet behavior, Subs. Mobility, and Subs. device analysis)Supporting the Customer service Operation team to analyze complaint handling and social media negative sentiment, and giving recommendation to Network Operation or Network Planning responding to the sentiments

Jakarta Indonesia

Lead L1 24x7 Service Operation Center Network surveillance team, on managing, event and incident alarm, Complain handling help desk and Network performance assurance for both existing CDMA network, LTE Net1 Indonesia and all network services provided by Sampoerna Telekomunikasi Indonesia Identify faults in the network and resolve these issues in a timely manner so as to minimize service downtime. The practice also includes policies and processes to proactively pinpoint, diagnose and resolve service quality degradations or device malfunctions before subscribers are impacted.

Greater Jakarta Area, Indonesia

- RAN Planing Design for 2G, 3G and LTE for area Bali, Lombok, Nusa Tenggara, Kalimantan, Sulawesi Maluku & Papua Area- Site location selection for co-located or own build site.- Radio design parameter and materials review.- Radio parameter adjustment based on Network optimization report.- Tools and database support for all network Area.

Greater Jakarta Area, Indonesia

AXIS Traffic Migration Project Coordinator- Responsible to manage vendor team on execute AXIS site lock due to AXIS traffic migration to XL.- Manage Site lock database and coordinate- Controlling pre- and post traffic migration site Performance.SOC Governance- Manage Surveillance team migration from AXIS SOC to XL NOC - Coordinate with AXIS-XL international roaming on manage relationship to ex. AXIS regional partner.

Jakarta, Indonesia

Improving Customer Experience Project:• Arrange Workshop with all Stock Holder for First handling issue/service• Demonstrate some effort to make better relationship between SOC and Call CentreFirst Line Incident Management:• Perform report/ escalation to internal Operation related issue which caused by Capacity• Address issue related lack of Managed Services Resource/ ProfessionalManaged Services Vendor Management:• Supervise all Vendors to meet and improve KPI and SLA• Perform audit alarms versus Trouble Ticket creation (time stamp, miss alarm, QoS alarm, etc )• Trouble Ticket are created for all incident, problem and customer complaint with right time stamp• Review, improve and establish SOP for all SOC scope• Review and ensure Vendors staff competencyOversee Managed Services Front Office Professionalism:• Audit and oversee professionalism of SOC Front Office member• Perform internal training to share the knowledge to other SOC Incident Manager

Indonesia

BSS Subsystem L2 Support for troubleshooting BSS radio nationwide. Coordinate with Ericsson & Huawei L3 Global support to troubleshoot incidents on BSS Subsystem including the OSS Part of BSS Subsystem.

Supervising, Coaching and Encouraging NOC BSS Fault Surveillance team on monitoring and do 1st level troubleshooting on BSS Network

· The job included maintaining and troubleshooting BSC Jakarta Network TDMA AMPS (GMH 2000 HUGGES) and CDMA (Nortel).

­ May 2006 · Responsible to monitors network problem in Bakrie Telecom National Coverage, 24 hour x 7 days work divided into 3 shifts. · First level emergency troubleshooting too all Network element, such us Switching Neax 61E, Nortel MTX, Nortel BSC, GMH 2000 TDMA BSC, Huawei BSC and whats up cisco router. · AMA Billing dumps daily routine with NEAX 61E Switching.

Dipolma, Physics Instrumentation, Amd

Activities and Societies: Himpunan Mahasiswa InstrumentasiThesis "RFID sebagai sensor pemindah jalur kereta api otomatis"

Bachelor Of Engineering (B.Eng.), Electro Telelecomunication

Switching

Activities and Societies: Performing art, OSISMaster of Ceremony for various OSIS and ROHIS event, Chief of performing art at OSIS

Education record