Tripti Gajria Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Supporting clients with campaign management and assisting the team with both ongoing and new projects across key areas, including Loyalty Programs, Marketing, Design, Digital (web/online/mobile/social), Events, and.
• Collaborating with internal teams and remote associates (within and outside the UAE) to ensure smooth project execution, quality control, and effective communication.
• Generating reports to monitor client progress and assess project outcomes.
• Enhancing team efficiency and time management by implementing streamlined operational processes.
• Onboarding and developing new qualified merchants, content, and deals for Loyalty Programs managed by the company and its affiliates.
• Assisting the Managing Director with project management, client engagement, communication, meeting deadlines, and daily office operations.

Dubai, United Arab Emirates

• Support the team with both ongoing and new projects across the agency’s core activities.
• Coordinate with internal teams and remote associates, both within and outside the UAE.
• Assist the Managing Director with project management, client engagement, communications, meeting deadlines, daily office operations, and scheduling.
• Onboard and develop new qualified merchants, content, deals, and revenue streams for the company’s Loyalty Programs and its affiliates.
• Implement operational processes to enhance team efficiency and time management.
• Oversee and coordinate administrative tasks with external service providers, including auditors, copywriters, translators, and IT and development support.

Dubai, United Arab Emirates

• Assisting EVP of Business Strategy;
• Liaising with partner program clients/business associates on new or existing relationships globally via phone or email and in-person;
• Preparing PowerPoint presentations for new or existing partner programs globally;
• Maintaining records of payments or outstanding pending on new/current partner relationships and preparing invoices;

United Arab Emirates

• Handling renewals for groups and individuals along with preparing a report on the status of the applications on a monthly basis;
• Assisting with application enrolments for new and renewal clients. Building relationships with brokers;
• Assisting clients and brokers(UAE & international) with customer service enquiries related to renewals or miscellaneous queries via email or phone;
• Assisting the team with inquiries and training as and when required;
• Addition of clients to existing policies for groups and individuals;
• Updating income and commission reports for policies processed;

United Arab Emirates

• Assisting with managing corporate relations by providing service support and ensuring complaints/service issues are resolved within TAT;
• Handling customer complaints/queries received through e-mail and phone calls;
• Maintaining Citi At Work MIS to ensure regular follow ups for timely closures on complaints &requests;
• Tracking corporate card payments on a monthly basis to ensure the payments are applied on the duedate;
• Managing bank wide service quality and delivery issues for individual customers.

United Arab Emirates

• Helped in managing corporate relations by providing service support;
• Assisted with quality check through Risk Control Self-Assessment on a quarterly basis for the Sales team;
• Handling customer complaints/queries received through e-mail and phone calls;
• Maintaining Citi At Work MIS to ensure regular follow ups for timely closures;
• Verifying free fund transfer reversal data and coordinating with the operations team to have the reversals processed on a monthly basis;
• Handling the Daily Escalation report by following up with the Sales Department Managers to ensure cases are resolved within TAT and maintaining an MIS on the same;

United Arab Emirates

• Handling Central Bank and Press Complaints on a timely basis;
• Helped in managing corporate relations by providing service support;
• Preparing MIS for particular complaint groups on a monthly basis;
• Quality check through RCSA on a quarterly basis;
• Carried out testing on various new system launches done at Citibank like AUWS (Banking) & on changes in ECS+ (Cards);
• Managing escalation calls and coordinating directly with customers to resolve their issues within TAT;

United Arab Emirates

• Keeping track of TSF on a daily basis;
• Prepared and managed schedules for call center agents;
• Prepared MIS reports for the inbound call center on a weekly, monthly, quarterly and yearly basis;
• Forecasting of call volumes based previous strengths;
• Ensuring occupancy is maintained at par;
• Ensuring adherence of shift timings and breaks assigned to agents;

United Arab Emirates

• Handled inbound customer queries and complaints;
• Pitched sales for installment plans, loans and insurances.