Tripti Goyal Email & Phone Number

Castle Hill, Nsw, Au

Australia

Sydney, New South Wales, Australia

𝐈𝐦𝐩𝐚𝐜𝐭: ✅ Used Tableau to present research findings and SWOT analysis, simplifying complex data into clear insights that helped the organisation make informed strategic decisions and maintain a competitive edge. ✅ Enhanced business strategy for clientele by executing necessary modifications derived from gathered feedback. ✅ Used Salesforce CRM to analyse customer feedback from surveys, support tickets, and sales interactions, and revised our support ticket prioritisation system to improve response times based on this data. ✅ Developed a financial model to forecast budget allocations over five years, integrating variables like pricing, market size, and growth rates, and established a rigorous monitoring and evaluation process. This process included a continuous comparison of projected versus actual sales, variance analysis, and adjustments based on market dynamics, enhancing the model's reliability for strategic decision-making in the new product launch.

Australia

𝐈𝐦𝐩𝐚𝐜𝐭: ✅ Enhanced compliance, decreased audit cycle times, improved audit quality, and fortified governance and risk management practices through auditing multi-million-dollar financial statements, adapting to evolving regulatory demands and auditing standards, instituting a training regimen for audit personnel, and leveraging AuditBoard software for automated compliance verification. ✅ Adopted updated Government standards for Life, conducting quality assessments and data analyses for a Remediation Project, overcoming challenges to meet stricter data privacy and security requirements by enhancing encryption protocols and additional access controls for sensitive customer data compliance. ✅ Maintained 100% compliance with updated Government standards for Life by rigorously assessing and adjusting processes, as confirmed by external audits and regulatory inspections. ✅ Engineered an automated data pipeline, reducing data processing time by 42% and facilitating swifter analysis. ✅ Utilised consumer trends and behavioural analysis to uncover untapped customer segments and target markets.

Sydney, Australia

𝐈𝐦𝐩𝐚𝐜𝐭: ✅ Led risk management efforts, identifying outdated software and manual processes as causes of delayed claim payments, reducing errors by 20% and boosting customer satisfaction by 15%. ✅ Addressed service requests and discrepancies across business channels by investigating 20-30 claims daily. ✅ Resolved a claim by collaborating closely with the claims processing team, medical experts, and legal counsel, utilising multiple systems and tools to ensure accurate billing and timely reimbursement for the claimant. ✅ Implemented advanced analytics to dissect intricate datasets and presented findings through data visualisation.