At Sun Fun Tours, I play a key role in ensuring the seamless execution of group travel experiences across the Thompson/Okanagan region. As a Reservations, Operations, and Administration Coordinator at Sun Fun Tours, I work closely with the VP of the company to promote and sell travel packages, ensure smooth tour operations, and provide administrative support. My role involves customer interaction, sales support, process improvement, and handling various office management tasks, all aimed at delivering exceptional customer experiences and enhancing operational efficiency. My responsibilities also include accurate record-keeping, basic accounting tasks such as invoicing and expense tracking, and managing internal and external communications.

In my role as a part-time Ticket Center staff member, I have consistently delivered top-tier customer service, effectively addressing game-time inquiries and resolving complaints. My responsibilities extend to data management, event preparation, and face-to-face engagement with customers and fans. I also manage email correspondence and incoming calls, maintaining meticulous records of event sales and order changes.

This job involved addressing billing and payment issues, resolving ad visibility problems, optimizing accounts, managing Google Ads, detecting fraud, and supporting related products like Google Ads Editor and Google Analytics.