Tripti Tiwari Email & Phone Number

Bengaluru, Karnataka, India

Brussels Area, Belgium

- Responsible for leading the end to end mass migration solution of Retail customers of Belgium leading telecom operator.- Organizing and driving workshops for identifying, designing and documenting the source and target systems fields and entity mapping along with the migration tool- Handling the ownership of data migration subjects in the project and managing other stakeholders (PM, Functional Solution Architect, Functional Consultants, Developers and Testing)- Responsible for defining the end to end solution which includes identification, validation, enrichment, translation, and mapping rules for the data migration- Analyzing the performance and capacity of systems to support the migration along with the non-functional requirements

Brussels Area, Belgium

- Worked as Business Analyst for the ITSM Transformation program ensuring excellence in End-to-End Service Operations of Belgium leading telecom operator- Responsible for eliciting needs, analyzing requirements, and transfer business, users, and technical needs into business requirements.

Bengaluru Area, India

• Lead the Service Design engagement, owning responsibility from Design till Conclusion as per the New Product Development process to ensure operational teams can Sell, Build and Run products for seamless Customer Experience.• Manage the end to end design adaptation & delivery of services solutions to markets (VGE, Local Vodafone OpCos and Partner Markets). Ensuring products and solutions are fit for purpose and ready for service (supportable).• Management of service/solution transition to in-life, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place • Assess Customer Specials requirement and design a solution that is scalable and cost effective• Assist ORT by providing required support, guidance and validation on the process ensuring continuous product service improvement • Lead the on-boarding of customer and processes after product launch and ensure service documentation matches overall product launch to market

Bangalore

Optimized business and operational processes by identifying process gaps of service fulfillment, service assurance, order management and billing processes. Delivered strategic business transformation solutions by designing the new process aligned with the existing process affiliated to industry concepts and frameworks. Conducted Stakeholder management, Cost Benefit analysis, value identification and assessment of requirements with reusable and resilient solution design. Conceptualized the assurance journey along with failure scenarios and designed customer grievances handling mechanism for the client’s Cloud services product launch. Captured client needs and converted them into Business Requirements, process flows, functional requirements followed by High Level Design Document and translated them into technical requirements for development teams.

Bangalore

Telecom | Business Process Improvement for Largest Communication Provider in UK (OpenReach) (11 months) Designed a rationalization solution of an OSS component onto a strategic component with minimal business impact. Designed the AS-IS processes, performed gap analysis, assessed the impact on various components and proposed reusable e2e solution which comply with the existing architecture. Consulted and reported Platform Architects all through the design finalization process in consultation with the Client Design representatives for signoff thus ensuring selection of appropriate architecture adherence Co-ordinated and conducted conference calls with the stakeholders to discuss on to proposed solution, for resolving critical issues & to take agreement on the final Solution Design.Telecom | Project Management Operations (6 months) Managed the operating core of an organization: the activities associated with day to day functions of an account. Worked on identifying, developing, documenting, interpreting for practice, and disseminating innovative approaches in Compliance, Finance and Resource management to aid Delivery team in meeting customer expectations, reduce operational cost and improve performance. Single handedly managed the SFIA Compliance process for the vendor management team of client and successfully improved the SFIA Compliance by 95% resulting in cost saving of around 6K GBP in duration of 6 months. Coordinated the Client Audit process improving overall process, response quality and adherence to the policies. Took initiative to create Knowledge Management strategy and framework that enabled all employees of the Account to seamlessly connect to a centrally accessible information repository whenever required with a key focus to gain knowledge & use it effectively in delivering over & above client expectations.

Pune

• Responsible for managing placement process for a batch of 120 students & guest lectures• Coordinator (A team of eleven members) for Corporate Interaction Program at SITM• Event Coordinator for Conexion’11- Management Conclave at SITM

Pune Area, India

A complete VAS solution: Product Development, Design, Presentation & Marketing of existing products along with Content Aggregation & ManagementKey Deliverables• Content aggregation & management : Market research for development of products• Product development: Designing of VAS products for both B2B and B2C clients• Conceptualizing innovative and attractive marketing campaigns for existing products• Selection of appropriate VAS platform (USSD, WAP, IVR, SMS) for end to end product delivery.• Product flow designing: Construction of sequential flowchart displaying the details of the product from inception to delivery.

Mba, Marketing & Finance

B.E., Computer Science

Higher Secondary, Maths Science