AREAS OF EXPERIENCE & EXPERTISEB2BChurn managementChurn Mitigation & Risk managementCommunicationCRMCSATCustomer AdvocacyCustomer Engagement/RetentionCustomer Lifecycle ManagementCustomer Success & SupportData driven decision makingDigital MarketingEntrepreneurialHiringIndustry best practicesInterpersonal skillsKey Account ManagementNPSOnboarding CustomersPlaybookPre Sales/UpSell/CrossSellProblem solving skillsProduct AdoptionProduct EnhancementsProduct expertProduct implementationProgrammatic AdvertisingProject ManagementRelationship managementRenewal based Business ProcessReporting & DataRetentionRevenue managementSaaS OperationsStrategic PlanningTeam buildingTeam ManagementTraining team & Customers

Empower Sprinklr Enterprise customers/ agencies/ partners to improve their customers’ digital experiences and achieve businessobjectives through the adoption of Sprinklr.● Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.● Serve as the internal voice of the customer and advocate for the clients’ needs (services, support, product management,executive alignment).● Manage and track key performance indicators (KPIs) in Gainsight – including renewal and expansion commitments – to ensureexceptional, predictable results.● Provide excellent consultative support to Identify opportunities for customer references and case studies.

Making sure that everything that a CSM does is done and now also for Strategic Accounts. Additionally, help the team members with process.● Lead ​the CSM team for process and accounts for 6 months.● Lead strategic accounts and partnerships for the company.● Maintain high performance of the team by helping them minimize Churn and downgrade numbers.● Get Net New MRR from existing strategic Accounts, and layout the entire accounts growth plan step by step.● Present stats to the management and work closely to plan & implement processes.● All the CSM Responsibilities for accounts including onboarding, nurturing, generating net new MRR from existing accounts,Renew the contracts for longer terms and better payment terms like Annual In advance payments.● Close the deals for strategic Large customers.● Generate referrals from customers for new Customers.● Incidence Management and Escalations.

CSM is responsible for customer retention or prevention of churn. To achieve the end goal of driving up the renewal rates and ensuring the post-sales success of a portfolio of customers.Maximizes the value of the customer’s investment in Companies products and services throughout the end to end customer lifecycle.Roles and Responsibilities:• On-Boarding Customers – CSM Introduction, Performance review and setting up the right expectation. Through on-boarding and training, the CSM group ensures that all customers are fully engaged and getting the value that they expect• Portal Training & periodic monthly/ quarterly business review calls• Educate customers about the new services and offerings & align their needs to them, while generating the LTMRR• Prepare & update CSM Presentation Deck.• Training & development of new joinees. & existing team mates.• Cross sell/ Upsell /Upgrades/ Renewals/Contract Renegotiation and Churn Rate reduction.• Create, analysis and deliver performance reports for Customers simultaneously identifying Potential Upgrades, Addressing Issues & forecasting Churn.• Work on Account Ownership List, Upgrade list , Churn List, Customer list, Pending List etc• Develop and execute customer success plans to help forecast renewals and churn. • Maintain & sometimes be the economic moat of Aryaka • Work Closely & regularly with Finance, Marketing & Support teams. Incidence Management

Responsibilities:• Development of the prospect pipeline through identification, targeting and soliciting online/phone meetings with prospects and developing qualified leads• Clean up and document all leads provided by various corporate marketing programs. Possess the ability and the daily discipline necessary to focus on the important activities• Support marketing programs as needed, such as creation and maintenance of mailing lists, invitations• Pull data from online sources like LinkedIn, Hoovers, Jigsaw and prospect websites as needed• Basic technology industry awareness• Lead prospecting to identify, contact and qualify potential customers• Closed-loop tracking and metrics reporting to management• Meets or exceeds required targets on a monthly, quarterly and yearly basis• Timely updates and inputs in SalesForce.com with an eye for accuracy and detailUndertakings:• Brought in two new logos in the company• Consistent 50-90 % Target achievement • Rolled out Personal lead awareness campaigns• Informal Team trainings • New Lead research and generation• Highest number of outbound calls• Record of setting 100% meetings in 8 days

• Connect via voice and email with prospects/ leads generated by company's marketing campaigns.• Qualify prospects for real opportunities/ projects.• Continuously interact and work with Field Sales in US.• Manage territorial responsibilities for generating new business opportunities.• Participate in marketing campaigns with strategies for increasing quality leads.• Appreciate and believe success in an Inside-Sales function is a derivative of following consistently a defined and ever- evolving process in a disciplined manner.• Identify new customers for products within a given sales territory• Responsible for generating new opportunities: key business function is prospecting new accountsReaching top level executives and line-of-business (LOB) managers

• Secure 50% of Opportunities/Prospect meetings which present valid revenue opportunities.• Assist in the identification of suitable ‘Akamai-Ready’ Target Industry Accounts (TIA) by compiling and sharing research date with the Major Account Executive.• Local point of entry and contact for all inbound telephone calls, qualify and redirect.• Extensive territory planning in assigned region & prospect research in specific industry verticals & Akamai solutions.• Ability to develop a ‘Why Akamai, Why Now’ proposition for each call.• Proactively identify and find new business leads for my territory.• Support of internal industry or solution specific marketing campaigns and events.• Close co-operation with the sales team to identify and follow up on new opportunities.• Make use of prospecting support tools such as OneSource, Hoovers and the Marketing Lead Development Centre in Bangalore.

• Endorsing managers in delivery of customer services in Tesco metro store by serving customers.• Performing cash availability check on all the customer serving points in store.• Analysis and verification of till check report with local cash office reports.• Responding to customer queries on helpdesk phone and assisting customers within the store.• Managing staff members, daily work allotment, weekly shifts and monthly holidays.