Tripti Dubey Email & Phone Number

Bengaluru, KA, IN

San Francisco, CA, US

Menlo Park, California, US

AREAS OF EXPERIENCE & EXPERTISEB2BChurn managementChurn Mitigation & Risk managementCommunicationCRMCSATCustomer AdvocacyCustomer Engagement/RetentionCustomer Lifecycle ManagementCustomer Success & SupportData driven decision makingDigital MarketingEntrepreneurialHiringIndustry best practicesInterpersonal skillsKey Account ManagementNPSOnboarding.

New York, NY, US

• Empower Sprinklr Enterprise customers/ agencies/ partners to improve their customers’ digital experiences and achieve businessobjectives through the adoption of Sprinklr.
• Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.
• Serve as the internal voice of the customer and advocate for the clients’ needs (services, support, product management,executive alignment).
• Manage and track key performance indicators (KPIs) in Gainsight – including renewal and expansion commitments – to ensureexceptional, predictable results.
• Provide excellent consultative support to Identify opportunities for customer references and case studies.

Santa Clara, California, US

• Making sure that everything that a CSM does is done and now also for Strategic Accounts. Additionally, help the team members with process.
• Lead ​the CSM team for process and accounts for 6 months.
• Lead strategic accounts and partnerships for the company.
• Maintain high performance of the team by helping them minimize Churn and downgrade numbers.
• Get Net New MRR from existing strategic Accounts, and layout the entire accounts growth plan step by step.
• Present stats to the management and work closely to plan & implement processes.

Santa Clara, California, US

• CSM is responsible for customer retention or prevention of churn. To achieve the end goal of driving up the renewal rates and ensuring the post-sales success of a portfolio of customers.Maximizes the value of the.
• On-Boarding Customers – CSM Introduction, Performance review and setting up the right expectation. Through on-boarding and training, the CSM group ensures that all customers are fully engaged and getting the value that.
• Portal Training & periodic monthly/ quarterly business review calls
• Educate customers about the new services and offerings & align their needs to them, while generating the LTMRR
• Prepare & update CSM Presentation Deck.
• Training & development of new joinees. & existing team mates.

Santa Clara, California, US

Bangalore, Karnataka, IN

Santa Clara, California, US

• Responsibilities:
• Development of the prospect pipeline through identification, targeting and soliciting online/phone meetings with prospects and developing qualified leads
• Clean up and document all leads provided by various corporate marketing programs. Possess the ability and the daily discipline necessary to focus on the important activities
• Support marketing programs as needed, such as creation and maintenance of mailing lists, invitations
• Pull data from online sources like LinkedIn, Hoovers, Jigsaw and prospect websites as needed
• Basic technology industry awareness

San Jose, California, US

• Connect via voice and email with prospects/ leads generated by company's marketing campaigns.
• Qualify prospects for real opportunities/ projects.
• Continuously interact and work with Field Sales in US.
• Manage territorial responsibilities for generating new business opportunities.
• Participate in marketing campaigns with strategies for increasing quality leads.
• Appreciate and believe success in an Inside-Sales function is a derivative of following consistently a defined and ever- evolving process in a disciplined manner.

Cambridge, MA, US

• Secure 50% of Opportunities/Prospect meetings which present valid revenue opportunities.
• Assist in the identification of suitable ‘Akamai-Ready’ Target Industry Accounts (TIA) by compiling and sharing research date with the Major Account Executive.
• Local point of entry and contact for all inbound telephone calls, qualify and redirect.
• Extensive territory planning in assigned region & prospect research in specific industry verticals & Akamai solutions.
• Ability to develop a ‘Why Akamai, Why Now’ proposition for each call.
• Proactively identify and find new business leads for my territory.

Welwyn Garden City, Hertfordshire, GB

• Endorsing managers in delivery of customer services in Tesco metro store by serving customers.
• Performing cash availability check on all the customer serving points in store.
• Analysis and verification of till check report with local cash office reports.
• Responding to customer queries on helpdesk phone and assisting customers within the store.
• Managing staff members, daily work allotment, weekly shifts and monthly holidays.

Master Of Business Administration, Managing Change, Accounts, Sales, Marketing, Hr.

Bachelor Of Commerce - Bcom, Advertising, Sales Promotion And Sales Management

Aissce, Commerce