Tripti Gupta Email & Phone Number

Carrollton, Texas, United States

• Coordinated customer requests for product specifications, availability, shipping, quotations, estimates and samples. • Served as a link between the customer and the production, sales, design, fulfillment and shipping teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes and resolving complaints. • Managed the purchase of outside tooling including print plates and cutting dies to include obtaining quotes from multiple… Show more • Coordinated customer requests for product specifications, availability, shipping, quotations, estimates and samples. • Served as a link between the customer and the production, sales, design, fulfillment and shipping teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes and resolving complaints. • Managed the purchase of outside tooling including print plates and cutting dies to include obtaining quotes from multiple vendors, ensuring the timely delivery of tooling and verifying tooling delivery.• Consulted with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. • Reviewed customer inventory levels to ensure on-hand levels meet customer demands to help eliminate overstocks and backorders.• Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments, as well as actions taken. Show less

New Delhi Area, India

• As a part of Compliance and conflict resolution team, received incoming customer calls, emails, faxes and ensured all required information for a complaint file is obtained and documented for sound regulatory reporting decisions.• Resolved customer quality issues and executed customer transactions with respect to quotes, order placement, returns and repairs.• Handled Conflict resolution as a part of complaint resolution.• Prepared and presented to senior management on matters like… Show more • As a part of Compliance and conflict resolution team, received incoming customer calls, emails, faxes and ensured all required information for a complaint file is obtained and documented for sound regulatory reporting decisions.• Resolved customer quality issues and executed customer transactions with respect to quotes, order placement, returns and repairs.• Handled Conflict resolution as a part of complaint resolution.• Prepared and presented to senior management on matters like Corporate Governance, Anti Bribery, Legal Audit.• Involved in Project Planning, Tracking, Risk /Issue Management & Weekly Status Reports to Senior Management. Show less

Aurangabad Area, India

• Partnered with departments to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity of upcoming new business unit.• Prepared and presented Compliance and Weekly Status reports to senior management.

Noida Area, India

• Managed the production of books and journals from the receipt of a manuscript to the delivery of final pages to publishing houses.• Prepared stylesheets, drew up schedules, appointed and supervised in-house or freelance copyeditors and proofreaders to produce first and final pages of books.• Ensured that the manuscript is edited, type-set, proofread, illustrated, indexed and converted to a print/digital version.• Checked the artwork and final proofread edited first pages to… Show more • Managed the production of books and journals from the receipt of a manuscript to the delivery of final pages to publishing houses.• Prepared stylesheets, drew up schedules, appointed and supervised in-house or freelance copyeditors and proofreaders to produce first and final pages of books.• Ensured that the manuscript is edited, type-set, proofread, illustrated, indexed and converted to a print/digital version.• Checked the artwork and final proofread edited first pages to minimize errors. Also checked for permissions to ensure no violation of copyright material or intellectual property.• Coordinated with authors, publishers and internal production/editing/design staff to receive appropriate approvals and ensure the completion of projects on time.• Ensured that the project progresses within the budget and timeframe and is delivered to the highest standards. Show less

Master’S Degree, Information Technology And Management

Activities and Societies: Intelligence & Analytics Society

Master Of Business Administration (M.B.A.), Finance & Marketing

Activities and Societies: • Core Member - Finance Club • Attended 1 week Amity Green Horn Military Training Camp

Bachelor’S Degree, Business/Commerce, General