Trish Bourke Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Mercer – Client Projects, Program DeliveryResponsible for managing the operational execution of projects initiated through client change, legislation, internal or external demands. Full end to end accountability for planning, resource management and delivery of the project in accordance with Mercer’s project management methodology to ensure that a project is efficiently delivered on time, within budget and to agreed specifications.Actively manage & control projects and relationships to deliver high quality outcomes to clients.

Melbourne, Australia

LINK Group – Innovation & TechnologyKey Responsibilities:• Manage all prioritisation tasks including partnering and liaising with relevant stakeholders • Prioritise and schedule business initiatives/enhancements• Manage performance of team members completing team deliverables, including coaching and feedback for effectiveness • Manage the process for initiating, triaging, scoping and quoting work requests• Manage the inputs to and the process of prioritisation • Drive improvements to the customer experience for internal and external customers Key Achievements:• Effectively manage the pipeline of work in line with strategic direction and business priorities• Development of a new prioritisation processes to improve work flow• Increased quality of processes to dramatically improve the standard of work requests received• Ensure work on estimations and high level scoping is always value add to improve quotes • Manage and prioritise work within budget and track revenue and benefits• Connecting the customer facing part of the business with the back end IT support functions to improve communication, understanding and delivery• Effectively manage expectations and service delivery, both upstream and downstream• Engage in ongoing and detailed negotiation with third party, offshore, IT service provider to initiate several high value changes to the prioritisation and delivery process• Building process changes and maintaining good relations within the business at all levels

Melbourne, Australia

LINK Group – Fund Administration• Manage the delivery of a variety of projects on time, on budget and to customer satisfaction• Stakeholder engagement and management• Adherence to Change Control processes to formally document agreed changes to project scope, time or budget• Day to day governance and project administration including development and management of project plans, • Monitoring project costs and benefits realisation in alignment with the business case and strategic direction, • Risk and issues management, mitigation and resolution, • Resource management including the day to day management of project teams, • Process implementation including reporting and change management • Manage all levels of testing including regression and user acceptance• Ensure projects are delivered to the highest quality standards and within agreed timeframes• Ensure project objectives are adhered to• Reporting on project progress to stakeholders and Project Control Board

• Management of staff including project managers, developers, technicians, external consultants and ServiceDesk operators• Management of all internal and external Information Technology systems ensuring they were covered by appropriate license, maintenance and support agreements. The major Business Applications included Acurity and ePass.• Manage external suppliers and technical staff for products and support as required including contract negotiation. • Manage budgets and tracking expenditure• Preparation and presentation of Board reports• Develop IT strategies and present recommendations to the CEO and Board• Managed the day to day operation of business systems • Manage and maintain delivery of systems to agreed service and quality levels• Responsible for the implementation of software upgrades according to set timeframes• Responsible for installation and life-cycle maintenance of IT hardware and software including PC’s, servers, networking equipment, operating systems and all software• Oversee SDLC analysis, design, creation and testing of programs in response to business needs• Management of IT projects

• Provide support and advice as 2IC to the IS Manager and identify areas for improvement• Manage and mentor of up to 10 staff within the IS department• Manage the delivery of projects including determining scope, managing resources against budget and schedule, managing and mitigating risks• Manage the delivery of network, application systems and user support in both the iSeries and Intel environments. • Management of the ServiceDesk facility• Monitor and maintain relationships with internal and external customers, trustees and suppliers• Preparation of various reports including Business Cases and proposals, SLA metrics, incident reports, audit responses and board reports

Melbourne, Australia

• Implement and rollout system security and access standards on an IBM iSeries using the NetIQ product PentaSafe to ensure compliance with Sarbanes-Oxley guidelines.

• Prepare and present Integral Solutions Disaster Recovery proposal for Honda MPE business• Research the disaster recovery requirements for Honda MPE• Development of a Request For Information document• Assist is the planning and preparation of sales presentations to prospective clients• Present and assist in presentations to prospective clients

• Management of various projects including identification of scope, creation and maintenance of plans, schedules, resourcing and risk registers.• Management of stakeholders• Management and liaison with external suppliers

• Management of various projects including identification of scope, creation and maintenance of plans, schedules, resourcing and risk registers.• Facilities Management and the provision of consulting services to external clients• Provide IT support to R&D, software development and sales and marketing staff• Management and liaison with external suppliers