Drive design improvements in guest satisfaction for all ground touch points with the aim of simplifying, stabilizing and driving consistency for all guests and employees.Lead initiatives with high level of complexity and provide guidance to Experience Owners.Enhance the experience of guests using data, insights and practicality.Create strategy, design and roadmap for the guest ground journey through in-depth understanding of the current business processes, research, insights and traveller behaviour.Oversee the development and execution of comprehensive journey maps and service blueprints, identifying and capitalizing on opportunities for exceptional guest interactions

Facilitate the development of operational programs in conjunction with other WestJet departments. Coordinate project activities, tasks, and create project schedule for initiatives within a program. Create and maintain risks, issues, actions and decision logs. Prepare status reports, presentations and documentation related to initiatives/programs

Team Leaders plan, recruit for, and supervise service-learning projects for youth and represent the YVC program and host to schools, agencies and other YVC program partners.