Trish Dolan Email & Phone Number

Cary, Nc, Us

Instructional Designer, Software Trainer & Software Consultant • Design, develop and deliver customized training programs used worldwide for numerous pharmaceutical sales divisions, field management, R&D groups, marketing teams and other home office personnel• Design and create training materials including instructor guides, user materials and quick reference cards for CRM systems (Salesforce.com, Veeva, Oracle on Demand, and Cegedim Relationship Management’s Mobile Intelligence platform), Microsoft applications, and other proprietary software • Design, develop and build eLearning courses using Articulate (Presenter, Quizmaker, and Engage) & Adobe Captivate software• Create and deliver leadership programs for field managers nationwide• Collaborate with field sales professionals and marketing team members to evaluate training to ensure alignment with business strategies and objectives• Evaluate existing, new and emerging instructional technologies and techniques to improve upon current and future training programs• Provide in-depth data analysis and territory management training to field personnel to identify business opportunities and increase salesTraining Project Manager• Design and manage the deployment of CRM systems and other proprietary software applications for R&D, Marketing and Sales divisions• Lead teams of instructors to deliver face-to-face and virtual training programs• Manage lead instructors curriculum development • Lead train the trainer sessions • Partner with clients and colleagues in the launch of training initiatives Change Management & Learning Consultant• Develop and maintain strong cross functional relationships to facilitate business processes• Align curricula to client’s business processes through requirement analyses• Coach clients and instructor teams on instructional and classroom management techniques, facilitation methods and adult learning concepts

Rochester, New York, Us

•Consistently surpassed sales objectives and attained Kodak’s highest sales honor – Master’s Club •Sold computer hardware and software to key pharmaceutical companies•Assisted in system installations and trained end-users