Trish Glover Smith, Sphr, Shrm-Cp Email & Phone Number

Logan, Utah, United States

Hyde Park, Utah, US

• Key member of the management team and provides strategic direction for company business planning including budgeting.
• Establishes and requires adherence to company policies and procedures, determines staffing requirements to meet the company's goals and objectives consistent with budgetary guidelines, and recruits employees.
• Manages grievances as they may occur, manages performance evaluations and compensation, and maintain personnel records consistent with company and regulatory requirements.
• Manages employee relations, training, recruitment, payroll, and benefits.
• Manages the day-to-day functions and tasks of the finance department including the execution of accounts payable, accounts receivable, credit applications, and maintaining accurate and timely financial records.

Lindon, Utah, US

• Led company through record-breaking 200% growth expansion
• Recruiting emphasis scaling the organization
• Engaged Senior Leadership in meaningful development initiatives driving organizational cohesiveness.
• Represented management in employee relations, engagement, retention initiatives
• Oversaw and managed weekly payroll processes. Platforms include Vista by Viewpoint, Aatrix.
• Managed and mentored direct reports

• Reinforced excellent customer service skills by learning more in-depth HR focused skillset of employee benefits within first 3 months of job.
• Developed and delivered engaging training for managers and employees on HR policies.
• As an HR professional, advised clients and acted as intermediary for employee progressive discipline and terminations.
• Developed SOP’s for account manager process to increase productivity and implemented them.
• Advocated on behalf of 700 employees with their insurance enrollments and claims.
• Used Microsoft Teams and Zoom meeting tools to conduct team meetings and to make client presentations.

Vancouver, WA, US

• Developed passion for helping small business owners by quadrupling client base from 20 to 80 accounts in three years.
• Gained distinction as expert in set up and implementation in payroll and mobile timekeeping through the sheer volume, fast growth, and four years of experience.
• Established reputation as having high attention to detail and ability to work at a fast pace with accuracy.
• Successfully onboarded a new client overnight when their old provider shut them down at 5 pm on Friday night and over 100 employees needed to be activated by Monday at 6 am.

Salt Lake City, UT, US

• Organized and gained a working knowledge of all human resource disciplines including compensation, organization, employee relations, diversity, performance management and adherence to federal and state laws.
• Successfully met new 3-year contract obligation by recruiting and organizing a new call center and help desk within a tight timeframe and won renewal and extension of the business.
• Utilized several temp agencies, ad placements, interviewing, and hiring candidates to meet the demands for a new multi-year contract.
• Encouraged and motivated employees to learn new things, to take on new roles,to build employee morale and increase productivity and retention.
• Worked closely with management and operations to evaluate and create training programs.
• Represented company at Utah Technology Council (UTC) panels and trainings and earned HR Executive of the Year.Other job titles: Accounting Manager, Client/Project Manager, Manager, BTV Booking & Admin, BTV Business.

Bachelor'S Degree, Applied Business Management

Ata, Accounting