Trish (Gurley) Macomber, Cctm Email & Phone Number

Port Orchard, Washington, United States

Proctor District - Tacoma

Lakewood,Wa

• Report monthly TMO metrics for quality, service and spend.• Establish, administers, and evaluates workforce/employment services programs, and assists indevelopment of policies and procedures.• Design and conducts surveys or special studies to determine workforce needs and to assist inplanning, implementing, and evaluating employment services programs.• Interpret or clarify employment services objectives, policies, and programs.• Function as liaison and coordinates programs with state and federal agencies and private or public organizations.• Participate in interdepartmental process improvement teams (PPI).• Conduct financial analysis for different reports as well as meetings.• Member of the CRO team specializing in employee/employment investigations including Title VI investigations and resolutions. • Oversee all agency leave options such as FMLA/PFML ETC.

• Implemented mentorship and professional development opportunities to subordinates. • Planned, catalogued, and managed the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.• Accountable for hiring/interviewing, and disciplinary investigations in a Union environment • Served as the project manager spearheading all agency special events and awards programs.• Collaborated with other managers or staff members to formulate and implement policies, procedures, and goals.• Directed investigations to verify and resolved customer complaints. Levied discipline as appropriate, in accordance with the progressive discipline policy.• Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.• Facilitated in meetings with union members and officers regularly. • Applied work rules, policies and procedures while complying with contractual guidelines.• Served a contact person for all transit drivers including those not directly assigned to me, while working collaboratively with other managers and departments to foster employee success.

• Conferred with customers, other supervisors, drivers, and managers to exchange information or to resolve problems.• Resolved worker problems or collaborate with employees to assist in problem resolution.• Monitored field work to ensure that it is being performed properly and safely while adhering to company policies.• Recommended and implemented measures to improve worker motivation, equipment performance, work methods, and customer services.• Explained and demonstrated work tasks to new workers or assign tasks/routes to experienced workers as need to facilitate on time service and schedules.• Prepared, compiled, and submitted reports on work activities, operations, production, or work-related accidents.• Trained and mentored service supervisors in the Communication Center, Dispatch Department and Field operations while providing a solid foundation for their continued success in their new position.

• Prepared Accurate and thorough completed written accident, incident, and other reports.• Learned new routes and procedures and followed them reliably and consistently.• Inspected the bus or van before and after operation.• Operated a radio to communicate with a dispatcher. Demonstrated prompt and regular attendance.