Trish Hamilton Email & Phone Number

Chestertown, Md, Us

Chestertown, Md, Us

Chestertown, Md, Us

Accomplished and results-driven professional with a diverse career ranging from sales and customer service to office management and engineering.

Overland Park, Kansas, Us

• Directed the help desk/customer service department of an online services and payment processing business. Documented and responded to telephone, live chat and email requests for assistance, ensuring quality service.• Assisted Project and Development Teams in testing of web applications prior to release to clients. Also, collaborated with IT staff for resolution of client-reported issues.• Created activity reports to measure productivity and goal achievement and to determine areas needing improvement.• Prepared invoices, reports, memos, letters, and other technical documents.• Processed payroll and expense reports for executive team.

Basking Ridge, Nj, Us

• Point of Contact for Premises Access Licenses and Right of Way issues. Reviewed licenses, easements, permits, etc., to assure that Verizon assets were protected.• Point of Contact for Network Engineering Methods and Procedures (M&Ps) documents. Confer with engineering team to establish technical specifications and to determine subject material to be developed for corporate publication.• Served as liaison between Verizon’s Network Engineering and Legal groups.• Performed audits of engineering jobs to ensure that Verizon and industry standards were being followed.• Team Administrator/Project Coordinator responsible for tracking progress of department’s projects to ensure adherence to budget, schedule, and scope. Provided weekly project updates to executive team in form of PowerPoint presentations and conference calls.

Basking Ridge, Nj, Us

• Supervisor of union employees responsible for accurately processing high volume of service requests via departmental web application. Consistently met or surpassed accuracy and response time objectives by scheduling and coordinating team based on business needs and changing workloads.• Developed and continually enhanced a database for Verizon that is consistent with telecommunication industry standards. This database tracks telecommunication equipment by location and accounting codes.• Created application interface that automated a segment of the group's work. This interface connected Verizon’s web application with an external telecommunication website. Approximately 40% of the department’s work is processed through this interface in just moments, helping the team to exceed production goals.• Responsible for documenting district’s results for VP review.

Basking Ridge, Nj, Us

• Accurately processed requests for CLLI (Common Language Location Identifier) codes, consistently exceeding objectives in a fast paced environment.• Interacted with clients providing guidance and problem resolution support. Served as Team Assistant to supervisor staff. Exceeded requirements on annual performance reviews.