Trish Kaponga Email & Phone Number

New Zealand

Hi, I’m Trish, founder of Hustle and Heart VA NZ! 💼❤️I get it—running a business while managing life’s many hats can feel like a full-on juggling act. My mission? To make your business journey smoother, more enjoyable, and a whole lot less stressful!I specialise in helping ambitious business babes move from flustered to fully booked, so they can focus on what they love—growing their business with confidence. With experience across tech, customer service, and the beauty industries, I bring hands-on support and a personalised approach to every client I work with.Here’s how I support you:- Tech & Automation Setup: Get the tech working for you, not the other way around! I’ll help you set up efficient systems that save time and reduce stress.- Admin Mastery: From emails to scheduling, I tackle the day-to-day tasks so you can focus on the big picture.- Branding & Marketing Magic: Let’s get your brand noticed! I provide support with graphic design, and website creation and management so that your brand and brand message align with your goals.- Business Optimisation & Scaling: Ready to take things up a notch? I’ll help optimise your workflow and scale your business, without sacrificing your well-being.I’ve built my own businesses, so I understand the highs, lows, and everything in between. Let’s transform your side hustle into a thriving, financially sustainable business—without burning out along the way!💬 Ready to simplify your business? Let’s chat!

New Zealand

Qualified as a nail technician. Own and operate a small at home salon. Created the brand TIPS - The instant press-on studio. An online company that sells custom and cultural press-on nails.Designed, produced and sold nail foils, ‘Positive Vibes Collection’ motivational quotes for women.

Henderson Valley, Auckland

Manage all aspects of the company.Accounts Payable, Accounts Receivable and Payroll.Work with the Director to ensure the success of all operations.Administration-Accounting-Invoicing -Payables-Marketing-Sales-Standard OperationsI recently re-structured the business to operate as a sole-trader. The owner has restructured his services and established himself as a lawn and landscape service. I still oversee his marketing and social media operations www.dculandandlawncare.co.nz.

Auckland, New Zealand

Sales & Customer Service- Manage and maintain customer enquiries.- Manage sales workflow and processes.- Provide demonstrations, proposals & support.- Provide configuration for new functionality.Support and Escalations- Provide phone and email support to key customers.- Create and maintain documentation on support processes, customer applications and procedures.- Provide configuration for new functionality.- Provide team support.Standard Operations & Projects:- Contribute to the design, scope and implementation of customer projects.- Update and upgrade production systems.- Implementation and development of systems and applications for the automation and management of Service Desk\CRM\BPM\ITIL functions.

Auckland, New Zealand

Responsible for managing a Support Team for a Citrix environment. Worked with senior technicians and management to ensure customer satisfaction. Managed a team of support staff. Provided technical support to customers including providing outage reports and resolution responses. Assisted in the implementation of Agiloft as a preferred Helpdesk.Company was sold in 2013 and I went on to work for NZ’s Agiloft partner Saasam.

Auckland, New Zealand

Responsible for answering numerous company enquiries including Vector Fault Calls, New Connection Calls and First Electric Sales calls.Assisted in the implementation of Vector's 3 million dollar, customer service software as implemented by Deloitte's.