• Registering members for upcoming conferences• Making travel accommodations for members• Answering telephone, email and live chat inquiries• Registration and IT support at conferences

Lead Customer Service Representative • Training of all new customer service representatives• Call monitoring of all representatives resulting in average accuracy level of 95% • Handling of complex call situations resulting in decrease in customer complaints• Complex claim resolutions and development of resolution tracking form to assure rapid response.• Participation on complaint task force with decrease in average resolution time from 15 days to 9 days.Achievement- Employee of the Quarter for July-Sept of 2002Customer Service Representative• Giving referrals to members• Claims resolutions

• Purchasing of all products sold from this site.• Data Entry of pricing and inventory.• Calculation of pricing structurePromoted to purchasing agent after only two months in data entry.After company was purchased by Marcone August 2001:• Telephonic customer service, which included ordering parts, issuing refunds and resolution of billing disputes.

• Customer service at checkout counter.• Contacting physician offices for refill instructions.• Data entry of prescription information into computer system• Purchasing of over the counter and non pharmaceutical productsMet the requirements for becoming a licensed pharmacy technician

• Customer Service.• Product preparation.• Opening and closing functions.• Purchasing