Trish Osbourne Email & Phone Number

Beaverton, Or, Us

Communicated and collaborated with legal, compliance, executives, and business leaders to align during change initiatives.Interviewed, onboarded and managed high performing team with customer focus, teaching technical expertise and soft skills to resolve customers complex escalated complaints.Highlights:Trained and led multiple specialized work functions, including defensive litigation and escalated reward complaints improving efficiency and handling of complaints by 20%Implemented Teams channel to replace problematic shared drive, enabling collaborative editing for entire team. Provided comprehensive training on Teams usage, resulting in streamlined communication and saving approximately 30 minutes per manager daily on data exchange.

Developed training curricula, creating a Job Coach program for long-term success reducing turnover by 80%Analyzed new hires' trends, identified root causes for coaching and procedural improvements decreasing finding of new hires by 50% Planned and organized scheduling of new hire curriculum, facilitating communication and general administrative support including graduation events.Evaluated compliance within employment laws and conducted weekly audits and reports of quality to maintain procedural expectations and organized filing system of monthly resultsFostered a teamwork environment through encouragement, goal setting, and efficiency-focused habits which resulted in the highest performing team in 2018

Monitored contact center operations in real-time, implementing scheduling updates for precise staffing and forecasting. Successfully achieved daily and monthly service level agreements while effectively mitigating multiuser incidents and events.

Developed and implemented motivational events. Assisted contact manager on performance improvements through coaching and mentoring. Adhered to policies and regulations while bringing past due accounts current with high level of professionalism and integrity.

Provided exceptional service by greeting, engaging and providing product knowledge. Multitasked by helping others and train new team members.

Facilitate client travel needs and inquiries, including researching new productions, initiating contact with potential clients, and coordinating hotel arrangements. Maintain effective communication with internal teams, attend industry events, and ensure timely responses to client requests.