Trisha Das Email & Phone Number

Lorton, Va, Us

India

• Defined launch strategies for new product development initiatives within the organization.• Gained working knowledge of all technical processes within the company.• Managed and oversee content development, search engine optimization (SEO), graphic design, proposal creation, knowledge base creation, branding, video production, and marketing communications.• Conducted thorough competitor and customer analysis to stay abreast of emerging market trends.• Established effective positioning and message development to differentiate products in the market.• Provided supervision and direction to assistants responsible for video production, graphic design, data collection, and SEO.• Collaborated with the Product Manager to drive demand for the product ahead of launch by creating effective launch campaigns.• Produced reports, presentations, and knowledge base documentation detailing launch strategies and stakeholder buy-in.

• Performed various translations from Hindi into English, including written texts, localization, internationalization, and presentations.• Translated text projects, including website content, articles, product description and video games.• Upheld strict confidentiality policy when translating product pre-release materials.• Utilized subject matter expertise to offer the most localized and efficient translations possible.• Effectively used Translation Software memoQ to expedite project delivery and ensure accuracy.• Performed review of translated texts and made edits and changes where necessary.Proz link: https://www.proz.com/profile/2693269

Hyderabad Area, India

• Utilized tools to track customer experience and problem trends in order to quickly resolve issues.• Maintained a Playbook of social responses for the product(s) such as Google Pixel, Google Play, Google Pay, and Google Music.• Proactively handled escalations as a Tier One point of contact, driving effective resolution.• Conducted detailed process analyses by scrubbing data and conducting root cause analyses for valuable insights on process improvement.• Identified and documented critical process/ product loopholes/bugs and worked with product heads to resolve them within globally defined SLAs.• Maintained a knowledge base of best product resolutions and offerings for reference by the larger team.• Mentored entry-level associates as a subject matter expert, providing guidance on the most effective communication choices for social media platforms.• Contributed as a core team member to the successful launch of Google Pay (GPay) India, from the initial product announcement on social media channels to driving its adoption.• Assisted the Quality team with internal audits as a product expert, ensuring adherence to industry standards and best practices.

• Owned social media presence across Facebook, LinkedIn, Twitter, and YouTube with 8-12 posts a day across 4 company brands• Conducted market research to improve the brand's online presence through social media account(s) management.• Stayed up-to-date on current trends, collaborated with colleagues on creating and implementing new, more efficient social media strategies, and proactively participated in weekly team meetings with managers.• Converted longer-form content into micro-content suitable for each social media channel• Assisted and collaborated on all live event-run social campaigns by creating templates and plans of action ahead of time as well as obtaining timely approval