Trish Mock 🌱🍄🫧 Email & Phone Number

Austin, Texas, US

WELLBEAUTY brand focused on creating clean, plant-based topical and ingestible products for inner and outer beauty.

Seattle, WA, US

USA, US

USA, US

I offer full audio/visual production of training video content, product demos, pitch decks, and online education.

Austin, Texas, US

San Antonio, Texas, US

• Led all design operations for the Card Experience team, creating a standard of practice for Producers, overseeing resourcing, project health, agile ceremonies, and intake of work.
• Served as the Program Manager for the Card Experience team, helping to size, scope and delegate incoming work.
• Coached designers to construct a motivated, self-organizing team.
• Applied deep knowledge of human centered design and agile project management to guide UX designers and stakeholders through the design lifecycle, from inception to production.
• Facilitated all Agile ceremonies including backlog refinement, sprint planning, daily Scrum, and sprint retrospective.
• Drove alignment to the project vision by serving as the main point of contact for stakeholders.

Santa Monica, California, US

• Led cross-functional design sprints to answer pivotal questions and produce creatively excellent innovations for product enhancements in preparation for worldwide launch.
• Managed day to day operations for a 70-person product team to enhance communication and interoperability.
• Facilitated daily and weekly stand-ups for eight product, design and copy leads to improve visibility and collaboration across circles.
• Led team health checks to promote sustainability and scalability by assessing and making recommendations on resourcing needs, and establishing feedback channels to create a supportive environment of growth.

Washington, District Of Columbia, US

• Executed web-based technology implementations for a $2.3 million contract pool.
• Planned and completed an expedited onsite implementation model for clients, condensing overall timelines by 75%.
• Effectively charted the project scope and requirements for key stakeholders, providing executive sponsor updates and recommendations to set expectations and instill accountability.
• Proposed, scoped and executed a client data health assessment to support the extraction of discrete data and ensure a successful client partnership.
• Negotiated with third party vendors on implementation parameters to secure the necessary data elements.

Washington, District Of Columbia, US

As a Senior Technical Trainer, I led over 120 onsite client meetings, coaching physicians and executives to leverage analytics that assist in hospital-wide improvements in cost and quality. I supported a pool of 1,200+ hospitals nationwide, traveling up to 90% to conduct onsite training intensives. To support user competency and product adoption, I.

Washington, District Of Columbia, US

• Provided pre and post-production technical support and served as point of contact for all internal and external troubleshooting requests to build user confidence in multiple technology platforms
• Led three iterations of a quarterly fellowship series teaching clients to identify cost and quality improvement opportunities using web-based platforms, leading to a 40% increase in product adoption
• Used basic SQL, puTTY and Perl scripts to manage file intake and ensure successful transmission of client files to drive web-based platforms

Washington, District Of Columbia, US

Supported the Delivery team’s internal affairs, as well as the calendaring and projects of the General Manager. Responsible for facilitating client webconferences, client support, event coordination, on-boarding of new hires, budget management, and all internal meetings. Leveraged HTML to create monthly cohort mailings and archive webconferences.

Rochester, NY, US

Lead the marketing initiative to place book reviews in Outdoor media outlets and collected research on public opinions of environmental resources and wildlife preservation.