Trish Acampora Email & Phone Number

Melbourne, Vic, Au

I am an accomplished senior manager with a proven track record at LeavePlus, where I led the Member Entitlements function and established a high-performance culture aligned with our core values. My achievements include successfully driving core scheme compliance, resolving historical non-compliance issues, and ensuring top-notch member experiences within the Victorian Building and Construction industry. I built and maintained capable teams, played a crucial role in shaping organizational strategy, and introduced innovative solutions to benefit members, the industry, and the organization. My continuous efforts to optimize processes, control costs, and deliver data-driven insights have consistently contributed to achieving strategic objectives and enhancing the member experience.

Experienced professional with a track record of success in managing social media platforms, implementing chat teams, and streamlining complaint handling processes. Transitioned seamlessly into the role from Hostplus, excelling in engaging external stakeholders and aligning operations with industry standards.

As a seasoned professional, I've had the privilege of managing an omnichannel contact center with specialized teams. In this role, I've been instrumental in identifying, monitoring, and mitigating operating risks by establishing a robust control environment. I take pride in my commitment to driving continuous improvements across the entire operations department, ensuring that our team consistently delivers exceptional results.My leadership extends to a dedicated team of outbound operation consultants, where I provide one-on-one coaching to individuals, helping them reach their peak performance. Additionally, I conduct regular and thorough analyses of campaign outcomes to refine our strategies and optimize our operations for success

The Team Leader – Member Engagement is responsible for building and leading a high performing team to deliver a ‘Members First’ experience to First State Super members. This role is responsible for leading, training, coaching and mentoring a team of Member Engagement Consultants to engage and retain members. This role plays a pivotal part in working with internal stakeholders including the marketing stream to identify and embed outbound retention campaigns and driving retention strategies across the business.

Seasoned Senior Manager recognized for outstanding leadership in overseeing a high-performing team of 9 Relationship Managers across Australia. Proven ability to inspire and mentor professionals, driving exceptional team performance and exceeding targets. Additionally, managed a personal portfolio of Tier 3 employer accounts, showcasing a hands-on approach to client relationships.

Melbourne, Australia

As an Employer Relationship Manager (ERM) I am responsible for maintaining and growing the Cbus employer membership by creating and building strong interpersonal relationships with Tier 3 employers. I drive and implement new fund initiatives and support the Employer Experience growth and retention strategies of the fund. The ERM is a key relationship role, responsible for the management of a portfolio of accounts and improves service through the provision of an agreed client operating plan. A key responsibility is the promotion and education for new employers in relation to the services and products offered by Cbus.